Summary

Overview

Work History

Education

Skills

Timeline

Jerica Hall

Pocatello,ID

Summary

Meticulous Executive Housekeeper using 10 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.

Overview

6

6

years of professional experience

Work History

Executive Housekeeping Manager

Hampton Inn & Suites By Hilton

Pocatello, United States

07.2016 - Current

Responsible for the overall cleanliness of all guest rooms and public areas of the hotel.
Hire, schedule, train and manage a team of about 10-13 employees.
Prepare daily reports, inspect rooms and update system to meet company standards,
Complete inventories and ordering to ensure hotel is well stocked for all room amenities.
Consistently provide friendly guest service and heartfelt hospitality.
Ensured stock rooms and carts are maintained with sufficient supplies.

Education

GED -

Idaho State University

Pocatello, ID

Skills

Performance Monitoring
COVID-19 Safety Procedures
Linens Management
Building Repairs and Renovations
Cart Stocking and Organization
Storage Area Management
Work Inspections
Linens and Toiletries
Hospitality Management
Guest Service and Support
Complaint Handling
Cross-Department Collaboration
Daily Progress Reports
Room and Public Space Cleaning
Stock Inventory Management
Employee Work Scheduling

Performance Assessment
Service Quality
Desktop Computers
Inspecting Completed Work
Special Requests
Active Listening
Customer Service and Assistance
Time Management
Judgment and Decision-Making
Critical Thinking
Hiring and Staffing
Writing
Problem-Solving
Instructing
Detail-Oriented
Speaking

Timeline

Executive Housekeeping Manager

Hampton Inn & Suites By Hilton

07.2016 - Current

GED -

Idaho State University