Buthena Abed
Summary
Housekeeping Supervisor and Executive Housekeeper for 9 years providing superior cleaning services in hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff.
Overview
10
10
years of professional experience
Work History
Executive Housekeeping Manager
Courtyard By Marriott
07.2019 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Maintained required records of work hours, budgets and payrolls.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Kept building entryway glass clean and polished for professional presentation.
- Maintain quarterly budgets and make adjustments when necessary to ensure a safety net is always in place.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
Housekeeping Supervisor
Hilton Garden Inn Hotel
12.2017 - 07.2019
- Respond to guest requests, and concerns to ensure guest satisfaction and inspect rooms and public areas after housekeeping cleaning to ensure they meet hotels quality standards.
- Report any Repairs, safety hazards, accidents, or injuries to senior managers and follow up to ensure swift resolution.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
La Quinta
02.2014 - 11.2017
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Inspect rooms and public areas after routine cleaning of housekeepers to ensure they meet hotels quality standard.
Education
High School Diploma -
Mansfield Timberview High School
Arlington, TX05.1995
Skills
- Guest Satisfaction
- Performance Monitoring
- High Customer Service Standards Adherence
- Time Management Expertise
- Staff Management
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Executive Housekeeping Manager
Courtyard By Marriott
07.2019 - Current
Housekeeping Supervisor
Hilton Garden Inn Hotel
12.2017 - 07.2019
Housekeeping Supervisor
La Quinta
02.2014 - 11.2017
High School Diploma -
Mansfield Timberview High School
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