Jerica Hawkins
Birmingham ,AL
Summary
I’m looking for remote work but I’m open to any great opportunities. Strong problem-solving abilities combined with excellent communication skills drive team success and positive outcomes. Demonstrated willingness to learn and adapt to new challenges enhances organizational objectives. Committed to delivering results with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Patient encounter specialist (call-center)
Callahan eye hospital
- 01.2023
- Receives and responds to incoming telephone inquiries.
- Schedule all provider appointments and Obtain and verify all patient demographics and insurance information.
- Make schedule changes as required and Processes all patient inquiries, messages and requests promptly, efficiently and in a professional manner while practicing patient confidentiality.
- Reschedules, cancels or bumps appointments as needed.
- Mail new patient packets and Mail appointment cards
- Adhere to all HIPAA standards and Assists with special projects or requests.
Senior Customer Service Representative(CallCenter)
WellsFargo
01.2022 - 01.2023
- Assisted customers with everyday and online banking needs, enhancing service efficiency.
- Provided support to bankers during customer calls to resolve issues promptly.
- Handled escalation calls from prime and premier banking clients, ensuring effective problem resolution.
Fulfillment Center Associate
Amazon
01.2020 - 01.2022
- Inbound Stow Executed storage of merchandise in various-sized bins for order fulfillment.
- Inspected items for damages before scanning to ensure inventory accuracy.
- Maintained alignment between virtual and physical inventory locations to prevent discrepancies.
E-commerce Personal Shopper
Walmart
01.2018 - 01.2020
- Managed customer orders through diligent order assessment, product selection, preparation, and packaging, verifying accuracy prior to customer retrieval.
Department Supervisor
Kohls
01.2017 - 01.2018
- Trained sales associates on effective floor operations and best practices to boost performance.
- Directed workflow of associates, optimizing productivity and operational efficiency.
- Managed monthly department layouts, enhancing customer experience within retail space.
- Operated point of sale systems while efficiently unloading merchandise for timely sales.
- Maintained strong sales performance by actively soliciting credit applications from customers.
Customer Service Front End
Lowes
01.2013 - 01.2017
- Handled customer inquiries, sales, and returns at the Customer Service Desk with efficiency.
- Operated cash register to process payments and bagged goods promptly.
- Processed customer returns, ensuring accuracy and customer satisfaction.
- Greeted customers warmly, displaying professionalism in every interaction.
- Delivered quick, responsive service fostering a positive shopping experience.
Sales Associate
Kohl's
01.2009 - 01.2013
- Maintained merchandising and visual presentation standards to enhance store appeal.
- Set up promotional displays to attract customers and increase sales.
- Delivered exceptional customer service while operating cash register, ensuring customer satisfaction.
Medical Billing and Coding
5pts West Foot Center
01.2010 - 01.2010
- Executed billing and coding using CPT and ICD-9 codes to enhance accuracy.
- Oversaw front desk functions, including receptionist duties and appointment management.
- Handled insurance claims processing to facilitate prompt payments.
- Conducted basic charting techniques to support patient documentation.
- Provided foot care and hydrotherapy services to improve patient outcomes.
Shampoo Tech/ Assistant
Elegance Hair Salon
01.2007 - 01.2008
- Engaged with customers to prepare for services, enhancing satisfaction.
- Cleaned and maintained salon space to uphold professional atmosphere.
Education
High School Diploma -
Minor High School
Adamsville, ALMedical Billing And Coding Specialist Certificate -
Tri State Institute
Birmingham, ALSkills
- Integrity and ethics
- Data analysis
- Customer service excellence
- Inventory management
- Billing and coding expertise
- Receptionist duties
- Medical office administration
- Banking operations
- Call center support
Timeline
Senior Customer Service Representative(CallCenter)
WellsFargo
01.2022 - 01.2023
Fulfillment Center Associate
Amazon
01.2020 - 01.2022
E-commerce Personal Shopper
Walmart
01.2018 - 01.2020
Department Supervisor
Kohls
01.2017 - 01.2018
Customer Service Front End
Lowes
01.2013 - 01.2017
Medical Billing and Coding
5pts West Foot Center
01.2010 - 01.2010
Sales Associate
Kohl's
01.2009 - 01.2013
Shampoo Tech/ Assistant
Elegance Hair Salon
01.2007 - 01.2008
Patient encounter specialist (call-center)
Callahan eye hospital
- 01.2023
High School Diploma -
Minor High School
Medical Billing And Coding Specialist Certificate -
Tri State Institute
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