Jerica Parker
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Technical Advisor
Teleperformance USA
Salt Lake City, UT
11.2023 - Current
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
Customer Service Billing Agent
Iqor (PPL Electric)
Charlotte, NC
10.2021 - 10.2023
- Maintain customer data, payments, inbound/outbound calls, providing resources
- Streamlined the billing process by implementing efficient software tools and organizational systems.
- Pursued and processed payments for outstanding balances.
- Boosted efficiency by identifying areas for improvement within the billing process and suggesting actionable solutions.
- Managed multiple priorities simultaneously during peak times without compromising quality or timeliness of work delivery.
Assembler
Volt (Raytheon)
Forest, MS
09.2019 - 03.2021
- Assemble, following instructions of AI, computer skills, mechanical skills
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Maintained high-quality standards with thorough inspections of assembled parts.
Education
Associate of Science - Practical Nursing
Pearl River Community College
Poplarville, MS05.2025
High School Diploma -
Forest High School
Forest, MS05.2012
Skills
- Inbound/outbound calls
- Billing Software Knowledge
- Payment Processing
- Listening and problem solving
- Typing, faxing, email
- Computer technical skills
- Analytics
- Data entry proficiency
- Patient account management
- Customer Service
Timeline
Technical Advisor
Teleperformance USA
11.2023 - Current
Customer Service Billing Agent
Iqor (PPL Electric)
10.2021 - 10.2023
Assembler
Volt (Raytheon)
09.2019 - 03.2021
Associate of Science - Practical Nursing
Pearl River Community College
High School Diploma -
Forest High School