Jerick Balantakbo
South San Francisco,United States
Summary
Courteous Doorman with 30+ years of hands-on experience working in apartment buildings and facilitate building safety. Well-versed in assisting guests with transportation and handling deliveries as well as coordinating staff schedules.
Overview
25
25
years of professional experience
Work History
Doorman
Gramercy Towers
San Francisco, CA
05.2017 - Current
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Answered lobby phone calls using standard professional greeting
Doorman
1000 Green Apartments
San Francisco, CA
01.2000 - Current
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Collaborated with building management to address resident concerns quickly and effectively.
- Assisted with resident deliveries
- Drove resident's cars as needed
- Trained new door staff in company policies, procedures, and customer service expectations to ensure seamless integration into the team.
- Coordinated staff schedules
Education
Westmoor High School
Daly City, CASkyline College
San Bruno, CASkills
- Package handling
- Tenant relations
- CCTV monitoring
- Fire safety
- Complaint handling
- Parking management
- Professional appearance
- Strong interpersonal skills
- Team player
- Honest and dependable
- Time management
- Reliable and responsible
Timeline
Doorman
Gramercy Towers
05.2017 - Current
Doorman
1000 Green Apartments
01.2000 - Current
Westmoor High School
Skyline College