Jericka Henderson
Dayton,OH
Summary
Customer service representative with 12 years of experience at Caresource, specializing in client satisfaction and retention. Demonstrated expertise in problem-solving and effective communication with customers and colleagues. Skilled in scheduling and proficient in Microsoft programs, with a strong attention to detail. Dedicated to achieving high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
CSRI
Caresource
Dayton, Ohio
05.2017 - Current
- Assist clients with insurance claims, resolving issues to enhance satisfaction and retention
- Manage high-volume calls, consistently achieving top customer service ratings
- Coordinate with internal teams to expedite claims, reducing processing time
- Utilize CRM software to track interactions, ensuring accurate records
- Identify recurring issues, implementing solutions to improve service quality
- Train new hires
- Handle multiple lines of business for production
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Server/Host
Olive Garden
Dayton, Ohio
10.2015 - 05.2017
- Managed orders and served meals promptly
- Increased table turnover rate
- Time management, customer service
- Addressed special requests efficiently
- Boosted dining experience
Server
Bob Evans Farms
Dayton, Ohio
04.2015 - 08.2015
- Supported team members to optimize workflow and enhance overall dining experience for guests
- Initiated a guest feedback system that led to improved service strategies and customer engagement
- Engaged with guests to ensure a memorable dining experience, leading to increased loyalty
- Great customer care dining experience, ensuring prompt service and satisfaction
- Table turnover, boosting efficiency and customer flow during peak hours
- Maintained high accuracy in order handling, reducing errors and enhancing guest satisfaction
- Assisted team members during high-demand periods, fostering a collaborative work environment
- Left position due to college courses available hours conflicted with courses
Sales Associate
Dots
Dayton, Ohio
02.2014 - 05.2014
- Elevated team performance by leading sales initiatives, resulting in consistently exceeding targets
- Organized the sales floor layout to enhance customer engagement and drive increased sales
- Identify recurring issues, implementing solutions to improve service quality
- Train new hires
- Handle multiple lines of business for production
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
STNA Certificate -
Sinclair Community College
Bachelor's - Psychology of Science
Miami University, Middletown Campus
05.2015
Diploma - undefined
Springboro High School
05.2010
Skills
- Customer Service
- Teamwork
- Communication
- Sales
- Scheduling
- Training
- Microsoft Programs
- Leadership
- Management
- CRM
Timeline
CSRI
Caresource
05.2017 - Current
Server/Host
Olive Garden
10.2015 - 05.2017
Server
Bob Evans Farms
04.2015 - 08.2015
Sales Associate
Dots
02.2014 - 05.2014
Bachelor's - Psychology of Science
Miami University, Middletown Campus
Diploma - undefined
Springboro High School
STNA Certificate -
Sinclair Community College