JERIESHA PURNELL
Bloomfield Hills,MI
Summary
Versatile and talented professional with nearly 6 years of experience in property management and over 20 years in customer service. Trustworthy, performance-oriented, and confident in abilities. Passionate about providing the highest quality service, resolving issues, and cultivating a positive company image. Solid background in leasing supervision as a qualified [Desired Position]. Successfully managed lease agreements, tenant relations, and property maintenance for smooth operations and tenant satisfaction. Strong organizational and problem-solving skills, consistently maintaining high occupancy rates and efficiently addressing tenant concerns. Known for managing leasing operations and fostering strong tenant relations, committed to maintaining high standards and delivering results. Thrives in collaborative team environments, adapting quickly to changing needs. Expertise in contract negotiation, property management, and tenant retention, well-regarded for reliability and flexibility.
Overview
8
8
years of professional experience
Work History
Leasing Supervisor
24 At Bloomfield
05.2022 - Current
- Assisting property managers as needed with policy and procedure updates
- Instructing leasing consultants on customer care techniques
- Ensure all consultants are filling out resident's paperwork correctly
- Managing and resolving resident's complaints with care
- Making sure our leasing office as well as our vacant apartments and community is impeccably clean, sometimes cleaning on the spot to ensure we meet a high standard at all times
- Sending leases to be signed, completing approval letters, processing applications, all lease terms, renewal letters, move-ins, move-outs, and any forms that relate to leasing and resident relations
- Coming up with strategies, having a game plan to attract qualified renters
- Showing and demonstrating knowledge of the property overall and its competitors
- Executing job duties under pressure, in stressful situations, and getting assignments done by their deadlines
- Observing all employees to ensure all guidelines, federal law, and fair housing regulations are handled properly
- Answering phones, taking messages, filing, etc
- Performing opening procedures ie., (opening models, making employee coffee, turning on the TV, monitors, and music, checking the mailbox, and retrieving the leasing golf cart from the maintenance garage.)
- Checking voicemails and emails
- Another miscellaneous request from residents, staff, and prospects per the company's mission and vision
- Oversaw property inspections regularly, ensuring compliance with local regulations and maintaining a safe environment for all residents.
- Spearheaded lease negotiations, resulting in favorable terms for both parties involved.
- Cultivated strong relationships with local businesses to create mutually beneficial partnerships that promoted our properties within the community.
- Led a team of leasing agents to achieve high occupancy rates and maintain a low turnover percentage.
Leasing Consultant
Portsmouth Apartments
02.2018 - 05.2022
- Recognize the importance of resident renewals and actively work to increase retention
- Follow up with prospect/resident needs in a timely, professional manner
- Provide accurate information on the selling features of the community and surrounding areas
- Answering telephones and respond to emails punctually
- Listen to residents complaints and give solutions
- Process applications for prospective residents and following up to stay consistent with communication
- Maintain conversion expectations asset by the company
- Meet secret shop expectations
- Sustain a positive online reputation by providing excellent service
- Conduct daily walk-through inspections of market ready apartment units for show
- Assist with resident appreciation
- Notify management of any needed repairs or concern
- Follow procedures to coordinate residents moving in and out of the community and properly documenting events then communicate the status to proper departments
- Keep records of walk-in traffic, telephone inquiries, appointments, follow-ups and rental sales
- Follow up with residents
- Execute job duties under stressful circumstances and complete all deadlines
- Exhibit a positive disposition while interacting with residents, colleagues and vendors
- Follow state/local/federal laws, fair housing and safety compliances
Education
High School Diploma -
Henry Ford High School
Detroit, MIAssociate of Arts - Business Administration
Schoolcraft College
Livonia, MI06.2010
Skills
- Communication and negotiation skills
- Leadership
- Banking
- Computer competencies
- Yardi
- Meeting sale goals
- Presentation skills
- Customer service and retention
- Sales experience
- Hospitality
- Reading comprehension
- Data Entry
- Property Inspections
- Local Market Expertise
- Fair Housing Regulations
- Eviction Procedures
Work Preference
Work Type
Full TimeTimeline
Leasing Supervisor
24 At Bloomfield
05.2022 - Current
Leasing Consultant
Portsmouth Apartments
02.2018 - 05.2022
Associate of Arts - Business Administration
Schoolcraft College
High School Diploma -
Henry Ford High School