Jerika Vanderford
Nixa,MO
Summary
A motivated Coordinator with a track record in Sales and Operations at Oasis Hotel & Convention Center. A loyal associate with interest in growth. Adept in relationship building and client relationship management. Enhanced customer loyalty through strategic account management and excelled in attentive communication. Demonstrates a professional, positive and upbeat approach, significantly improving team communication and client satisfaction.
Overview
5
5
years of professional experience
Work History
Social Sales Manager/Sales Coordinator
Oasis Hotel & Convention Center
09.2024 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Oversee all group billing and invoicing. Sending invoices within a timely manner.
- Communicated with clients often regarding group changes, billing needs, questions.
- Help the administrative office divide work evenly, and assist those who are busy with current tasks.
- Ensure office is clean, stocked, and accessible.
- Take and forward phone calls from incoming business.
Sales/Catering Coordinator
Oasis Hotel & Convention Center
06.2022 - 09.2024
- Enhanced event success by coordinating with clients and understanding their specific catering and sales needs.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Conducted regular team meetings to discuss goals, expectations, challenges, successes, as well as areas of improvement within the department.
- Increased repeat business through strong relationship-building with clients and vendors.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Handled all group billing and invoicing. Clearing payments following the events.
- Ensured the office was in affective working order, restocking and ordering supplies as needed.
- Informed departments of changes, issues, updates as well as communicated with each department manager to ensure jobs and task would align with time frames.
Front Desk Receptionist
Oasis Hotel & Convention Center
09.2020 - 06.2022
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Associate
PetSmart Charities
06.2019 - 09.2020
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associates Of Business -
Ozarks Technical Community College
Springfield, MOSkills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Product Knowledge
- Client Relationship Management
- Positive and upbeat
- Sales process
- Sales operation
- Account Management
- Review of contracts
- Operations
Timeline
Social Sales Manager/Sales Coordinator
Oasis Hotel & Convention Center
09.2024 - Current
Sales/Catering Coordinator
Oasis Hotel & Convention Center
06.2022 - 09.2024
Front Desk Receptionist
Oasis Hotel & Convention Center
09.2020 - 06.2022
Associate
PetSmart Charities
06.2019 - 09.2020
Associates Of Business -
Ozarks Technical Community College