Jerimiah White
Virginia Beach ,VA
Summary
Dynamic professional with a robust background in customer service and process optimization, notably at LifeNet Health. Excelled in enhancing team skills, reducing equipment downtime, and boosting customer satisfaction. Proven expertise in customer service documentation and maintaining high retention rates. Achieved significant improvements in operational efficiency and service delivery through innovative training and leadership.
Overview
16
16
years of professional experience
Work History
Master Processing Technician
LifeNet Health
Virginia Beach, VA
03.2016 - 07.2024
- Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
- Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining productivity.
- Provided technical support during new product introductions, facilitating smooth integration into existing processes.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
Manager
Two Girls And A Bucket
Norfolk,VA
01.2015 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shipfitter/Painter
Marine Specialty Painting
Portsmouth, VA
01.2014 - 06.2015
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Minimized material waste through precise measurements and skilled cutting techniques during the fabrication process.
- Streamlined workflow for welding processes by accurately aligning bulkheads and plates.
- Promoted a safe working environment through consistent compliance with OSHA regulations and company safety policies.
- Used welding equipment to fabricate, cut and bend metal components to be installed in ship.
- Enhanced ship structural integrity by proficiently cutting, shaping, and assembling steel components.
Customer Service
Best Buy
Chesapeake, VA
02.2011 - 01.2014
- Streamlined account management processes for improved efficiency and customer service.
- Provided sales and customer service assistance to walk-in traffic
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Supervised and trained staff on product knowledge and customer service.
Field Artillery
United States Marines Corps
09.2008 - 02.2011
- Enhanced unit efficiency by developing and implementing streamlined training programs for field artillery operations.
- Managed fire support, operations and target acquisition activities for field artillery battalions and [Area of expertise] units.
- Assisted in the planning, preparation, and execution of field artillery missions as an integral member of a highly skilled and dedicated unit.
- Improved accuracy in field artillery positioning by conducting comprehensive topographic surveys.
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA06-2008
Skills
- Customer service documentation
- Customer service and retention
- Production monitoring
- Retail sales customer service
- Team Training
- Process implementation
Timeline
Master Processing Technician
LifeNet Health
03.2016 - 07.2024
Manager
Two Girls And A Bucket
01.2015 - 03.2016
Shipfitter/Painter
Marine Specialty Painting
01.2014 - 06.2015
Customer Service
Best Buy
02.2011 - 01.2014
Field Artillery
United States Marines Corps
09.2008 - 02.2011
High School Diploma -
Lake Taylor High School