JERIMYA ROMERO
AURORA,USA
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Gaylord Rockies Resort & Convention Center
Denver, Colorado
11.2023 - Current
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming experience.
- Provided information on resort amenities and local attractions to enhance guest experience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Financial Wellness Consultant
KeyBank
04.2022 - 07.2023
- Opening and closing of personal, credit, and loan accounts, providing personalized banking solutions to meet financial goals.
- Conducted wellness assessments to identify client needs and preferences.
- Collaborated with team members to identify cross-selling opportunities.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Gym Receptionist
Colorado Athletic Club
07.2021 - 03.2022
- Conducted facility tours for potential members, showcasing amenities offered, while highlighting the benefits of joining the gym community.
- Processed and set up membership applications and payments using gym management software.
- Coordinated communication between staff and members regarding fitness classes and schedules.
- Assisted with event coordination for fitness workshops and special promotions.
Education
High School Diploma -
Rangeview High School
05.2021
Skills
- Teamwork and Collaboration
- Loan Officer
- Cash/ Time management
- Financial services
- Customer relationship management
- Customer service
- State of Colorado Notary
- Sales experience
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Filing
- Internal audits
- Front desk operations
- Reservation management
Timeline
Front Desk Receptionist
Gaylord Rockies Resort & Convention Center
11.2023 - Current
Financial Wellness Consultant
KeyBank
04.2022 - 07.2023
Gym Receptionist
Colorado Athletic Club
07.2021 - 03.2022
High School Diploma -
Rangeview High School