Jerit Krummel
Dallas,TX
Summary
Forward thinking and Detail-oriented professional with a background in customer service and management seeking to leverage transferable skills into a career as an Insurance Adjuster. Possesses strong communication abilities, flexibility, and a proven track record of effective team collaboration and problem-solving.
A seasoned and adept leader with a proven track record of problem-solving skills. A results-driven customer service professional who values ethical practices in order to accomplish organizational objectives.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Saxton Group
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various daily task.
General Manager
Phase next Hospitality
01.2022 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed customer service escalations.
- Collaborated with multiple internal partners to develop innovative solutions to serve consumers.
Independent Contractor
Doordash
09.2020 - 01.2022
- Efficiently delivered food, services and goods to consumers, maintaining a high satisfaction rate through timely service
- Communicated effectively between customers and restaurants to confirm important order details and resolve issues.
- Maintained a clean driving record, by adhering to safety regulations.
- Maintained strong time management by balancing multiple customer orders and managing customer expectations.
Restaurant General Manager
Spring Creek Barbeque
03.2018 - 09.2020
- Implemented curb-side service and upheld all Covid-19 safety measures
- Achieved top sales in the company averaging $40,000 per week
- Managed schedules for 45+ employees.
Restaurant General Manager
i Fratelli Pizza
09.2015 - 10.2018
- Ranked top 4 in company sales averaging $22,000 per week
- Managed schedules for 30+ employees including delivery drivers
- Promoted from Assistant Manager in August 2014.
Restaurant General Manager
Pizza Hut
02.1996 - 06.2014
- Progressed from Cook to General Manager over 18 years
- Ranked 43rd out of 1600 stores based on YTD scorecard in 2013
- Unit ranked 1st out of 1600 for new cookie rollout sales.
Education
Associate Degree - Science
Eastfield College
01.2010
Skills
- Customer Service: Strong focus towards providing exceptional service in previous roles
- Strong Verbal Communication: Able to effectively communicate with clients and colleagues
- Flexibility: Adapted quickly to changing environments and responsibilities
- Effective Trainer: Experienced in training and mentoring teams
- Team-Oriented: Collaborative approach to achieving goals
- Creative Problem-Solving: Innovative solutions to challenges
- Strong Interpersonal Skills: Capable of building rapport and relationships
- Microsoft Word
- Microsoft Excel
- Zoom
- Some exposure to Symbility
- Some exposure to Xactware
References
Available upon request
Timeline
Assistant Manager
Saxton Group
05.2023 - Current
General Manager
Phase next Hospitality
01.2022 - 04.2023
Independent Contractor
Doordash
09.2020 - 01.2022
Restaurant General Manager
Spring Creek Barbeque
03.2018 - 09.2020
Restaurant General Manager
i Fratelli Pizza
09.2015 - 10.2018
Restaurant General Manager
Pizza Hut
02.1996 - 06.2014
Associate Degree - Science
Eastfield College
Similar Profiles
Tyce HoustonTyce Houston
Shift Manager at The Saxton GroupShift Manager at The Saxton Group
Skyler WrightSkyler Wright
McAlisters Deli at The Saxton GroupMcAlisters Deli at The Saxton Group
Kendreall FinkleaKendreall Finklea
Construction Worker at Jay SaxtonConstruction Worker at Jay Saxton