Jerlesia Rutherford
Lubbock,TX
Summary
A goal-oriented, self-motivated problem solver, and creative individual with proven customer service and sales experience seeking to provide support for a deserving company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tas United
06.2021 - 01.2024
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Trained and mentored new representatives on company policies and customer engagement techniques.
- Implemented process improvements that enhanced response times and streamlined workflows.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Agent
AT&T
Lubbock, TX
01.2020 - 01.2021
- For this company I worked with a special group of managers, and we saved customers. Helping the company retain their customers and business, by convincing consumers to continue services.
Direct Support Professional (DSP)
State School
Lubbock, TX
11.2015 - 04.2019
- We help people live safe healthy and meaningful lives. Taking care of people with intellectual disabilities.
Assistant Manager/Cashier
Tobacco Road
Lubbock, TX
10.2014 - 11.2015
- I was an assistant manager at the Tabacco Road. I worked the window selling tobacco products. I also did inventory, payroll, scheduling, and ordering for several stores.
Sales Agent
Vxi Global Solutions
Lubbock, TX
07.2012 - 10.2014
- Provided quality customer service as a knowledgeable sales agent.
Technical Support
Suddenlink
Lubbock, TX
07.2011 - 05.2012
- For Suddenlink I was a technical support agent. Taking customers calls and helping them troubleshoot their phone, internet and cable service over the phone. I also dealt with disgruntled customers, and did sales as well.
Customer Service Representative
Convergys
Lubbock, TX
06.2008 - 07.2011
- Exceptional customer service skills. Helping customers with their telephone internet and cable issues.
Education
Estacado H.S
Skills
- Direct Support
- Direct Care
- Home Health
- Disability
- Personal Care
- Autism
- Developmental Disabilities Experience
- Technical Support
- Workday
- Recruiting
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Complaint handling
Certification
- Marketing — Completed
- July 2019
- Measures a candidate's ability to understand your target audience and how to best communicate with them.
- Full results: Completed
- Reliability — Familiar
- Tendency to be dependable and come to work
- Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS
- Customer service, Sales, any computer system, Im a fast learner and dedicated employee.
- HireDesk Applicant Tracking System
- Http://www.AtsReview.com
Timeline
Customer Service Representative
Tas United
06.2021 - 01.2024
Sales Agent
AT&T
01.2020 - 01.2021
Direct Support Professional (DSP)
State School
11.2015 - 04.2019
Assistant Manager/Cashier
Tobacco Road
10.2014 - 11.2015
Sales Agent
Vxi Global Solutions
07.2012 - 10.2014
Technical Support
Suddenlink
07.2011 - 05.2012
Customer Service Representative
Convergys
06.2008 - 07.2011
Estacado H.S