Justice Alexander
Bakersfield,CA
Summary
I’m born and raised in Bakersfield CA. Very Adventurous, a hard work loving daughter, aunt , sister & employee.
I been working since I was 17 . My goal in life it to own my own customer service business like Apple , Samsung etc.
I’ve worked as a customer service representative the majority of my life . I love helping people finding new ways to do things & researching things I don’t know.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent
06.2021 - 04.2024
- Respond to all tolling and/or administration related customer inquiries.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Submit research requests in a concise yet accurate manner.
- Maintaining a thorough knowledge of the company and client programs, policies, and technology.
Customer Service Representative
Tmobil
11.2017 - 06.2021
- Help troubleshoot phone devices. Provide customer service. Billing issue representative. Promote deals . Sales representative.
Cashier/Customer Service
Walmart
03.2016 - 11.2017
- Providing great customer service, receiving payment by cash, check, credit cards, vouchers, or automatic debits, issuing receipts, refunds, credits, or change due to customers, and counting money in cash drawers at the beginning of shifts.
Caregiver
Around The Clock Services
02.2014 - 03.2016
- Assisting with personal care, basic food preparation, and other household tasks for clients.
Phone Representative
AppleOne
10.2012 - 12.2014
- Uncovering customers' needs, advising and selling products, and providing setup assistance.
Education
General -
Bakersfield High School
Bakersfield, CA06.2012
Skills
- Advanced with computers
- Learn really Fast
- Great communication skills
- Food Service
- Crew Member
- Customer Service
- Direct Care
- Disability
- Home Health
- Direct Support
- Personal Care
- Autism
- Customer service
- Cash register
- Cash handling
- Security
- Driving
- Leadership
- Trouble shooting
- Sales representative
Certification
- Driver's License, 06/01/21, 07/01/26
- Guard Card, 03/01/22, 10/01/25
- CPR Certification
- First Aid Certification
Assessments
- Work style: Reliability, Proficient, 06/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Delivery driver, Proficient, 07/01/22, Interpreting instructions or signs and solving problems
- Home health aide skills, Proficient, 01/01/21, Providing care to patients in a home setting
- Nursing assistant skills, Proficient, 01/01/23, Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Customer focus & orientation, Proficient, 09/01/22, Responding to customer situations with sensitivity
- Customer service, Proficient, 10/01/22, Identifying and resolving common customer issues
- Caregiver fit, Proficient, 08/01/22, Measures the traits that are important for successful caregivers
- Cooking skills: Basic food preparation, Proficient, 10/01/22, Preparing food, using cooking equipment, and converting ingredient measurements
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Conduent
06.2021 - 04.2024
Customer Service Representative
Tmobil
11.2017 - 06.2021
Cashier/Customer Service
Walmart
03.2016 - 11.2017
Caregiver
Around The Clock Services
02.2014 - 03.2016
Phone Representative
AppleOne
10.2012 - 12.2014
General -
Bakersfield High School