Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JERLIN PORTILLO

Summary

Dedicated Customer Service Representative with experience in order processing, customer follow-up, and delivering accurate product information. Strong communication and problem-solving skills

Available to work from 7:00 AM to 8:00 PM in the following areas: Allapattah, Overtown, Little Havana,Doral and Flagami.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ONYX ARMOR
Miami, FL
06.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained product knowledge to provide accurate information to customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

High School Diploma -

BOOKER T. WASHINGTON SENIOR HIGH SCHOOL
Miami, FL
06-2021

Skills

  • Customer service
  • Order processing
  • Order tracking
  • Follow-up processes
  • Product knowledge

Languages

English
Professional
Spanish
Professional

Certification

  • INTERNAL QUALITY AUDITOR CERTIFICATE ISO 9001:2015 AND ISO 19011:2018
  • CERTIFICATE DALE CARNIEGIE PROGRAM: HUMAN RELATIONS AND EFFECTIVE COMMUNICATION
  • REGISTERED BEHAVIOR TECHNICIAN (RBT) CERTIFICATE LETTER

Timeline

Customer Service Representative

ONYX ARMOR
06.2021 - Current

High School Diploma -

BOOKER T. WASHINGTON SENIOR HIGH SCHOOL
JERLIN PORTILLO