Jermaine Banks
Chicago,IL
Summary
Adept at enhancing facility security and customer service, my tenure at Cook Brothers Warehouse honed my skills in emergency response and conflict de-escalation. Leveraging a security guard license and superior customer service abilities, I significantly improved safety protocols. My proactive approach and keen surveillance skills ensure a secure, welcoming environment for all.
Overview
23
23
years of professional experience
Work History
Security Officer
Cook Brothers Warehouse
02.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Grill Cook
Roosevelt University
08.2015 - 12.2019
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Security Guard
Sacred Heart Nursing Home
03.2002 - 07.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Landscaper
Smiths Landscaping
03.2010 - 06.2013
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Education
Ged -
Collins High School
1313 S Sacramento Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- CCTV Monitoring
- Superior customer service
- Surveillance
- Emergency Response
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Security Screenings
- Conflict de-escalation
- FLUENT IN LANGUAGE
- Conflict resolution techniques
- Visitor tracking
- Threat Assessment
- Access Control Management
- Electronic surveillance
- Document Management
- Investigative abilities
- Staff Management
- Threat Management
- Stationary surveillance
- Security Equipment Operation
- Crime Prevention
- Crisis Management
- Emergency Management
- Theft prevention training
- Dispatch
- Investigation documentation
- Night and Safe Deposit Procedures
- Background Checks
Timeline
Security Officer
Cook Brothers Warehouse
02.2021 - Current
Grill Cook
Roosevelt University
08.2015 - 12.2019
Landscaper
Smiths Landscaping
03.2010 - 06.2013
Security Guard
Sacred Heart Nursing Home
03.2002 - 07.2019
Ged -
Collins High School