Jermaine Fuller
Tulsa,OK
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Aetna
03.2024 - 09.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Customer Service Representative
Concentrix
06.2022 - 02.2024
- Answered high volume calls from customers calling to check the status of their apple products purchased online
- Also assisted customers with billing, refunds and subscription issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
NexRep Inbound
10.2019 - 11.2021
- Making sales for customers calling in to order varies products seen on tv infomercials
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Reservation Specialist
Enterprise Holdings
11.2016 - 02.2019
- Reserving rental cars for customers and creating insurance claims
Technical Support
Cox Communications Inc.
11.2014 - 09.2016
- Taking calls from customers who have issues with their internet and cable service
- Making sales for new service for internet, phone and cable
Education
High school diploma -
Bellflower High School
Bellflower, CA06.2000
Skills
- Technical Support
- Help Desk
- Network Support
- Customer Service
- Troubleshooting
- Desktop Support
- Software Troubleshooting
- Operating Systems
- Remote Access Software
- Microsoft Windows
- LAN
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Call center experience
- Healthcare industry understanding
Timeline
Healthcare Customer Service Representative
Aetna
03.2024 - 09.2024
Customer Service Representative
Concentrix
06.2022 - 02.2024
Sales Associate
NexRep Inbound
10.2019 - 11.2021
Reservation Specialist
Enterprise Holdings
11.2016 - 02.2019
Technical Support
Cox Communications Inc.
11.2014 - 09.2016
High school diploma -
Bellflower High School