Jermaine Gardner
Shannon,MS
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Mix and Match, adept in complaint resolution and maintaining high service standards. Skilled in problem-solving and excellent communication, consistently exceeding service goals through strategic planning and empathy. Demonstrated ability to improve retention rates and productivity by over 20%. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Mix and Match
07.2015 - 04.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Repair Technician
Fast Furniture Repair
12.2010 - 10.2015
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained inventory of repair supplies and ordered parts.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Followed detailed repair and maintenance procedures for consumer products.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Researched and implemented new technologies and equipment.
Security Guard
Airline Medical Clinic
05.2007 - 09.2011
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
Customer Service Representative
Exxon Mobil
05.2007 - 08.2011
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Implemented and developed customer service training processes.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Arts - Business
Itawamba Community College
Tupelo, MS12.2026
High School Diploma -
Shannon High School
Shannon, MS05.2001
Skills
- Complaint resolution
- Problem Resolution
- Excellent written and oral communication
- Good communication skills
- Customer Service
- Regulatory Compliance
Certification
- Mississippi Barber License
- CMCA
- Forklift Certification
Timeline
Customer Service Specialist
Mix and Match
07.2015 - 04.2018
Repair Technician
Fast Furniture Repair
12.2010 - 10.2015
Security Guard
Airline Medical Clinic
05.2007 - 09.2011
Customer Service Representative
Exxon Mobil
05.2007 - 08.2011
Associate of Arts - Business
Itawamba Community College
High School Diploma -
Shannon High School
- Mississippi Barber License
- CMCA
- Forklift Certification
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