Jermaine Gonzales
Livermore,CA
Summary
Dynamic professional with a proven track record at Community Housing Partnership, excelling in customer relations and expert problem-solving. Skilled in documentation management and analytical thinking, I have successfully enhanced operational efficiency and mentored teams, ensuring compliance with safety regulations while delivering exceptional service. Committed to fostering positive client experiences and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tree Removal Specialist
Terry's Tree Services
11.2024 - 03.2025
- Assisted in tree assessment and risk analysis for optimal service delivery.
- Supported crew in executing safe tree removal and trimming operations.
- Utilized equipment and tools, ensuring proper maintenance and safety protocols.
- Collaborated with team to improve workflow efficiency during service execution.
- Followed all company policies and procedures to deliver quality work.
Concrete Laborer
Argent Materials
04.2024 - 11.2024
- Operated heavy machinery for concrete pouring and finishing processes.
- Assisted in setting up forms and reinforcing rebar for structural integrity.
- Mixed concrete according to specifications for various construction projects.
- Followed safety protocols to maintain a hazard-free work environment.
- Assisted in the cleanup of job sites, ensuring compliance with safety regulations.
Peer Specialist
La Familia Organization
06.2023 - 12.2023
- Provided peer support and guidance to individuals navigating mental health challenges.
- Facilitated group sessions to promote recovery, resilience, and community integration.
- Assisted clients in developing personalized wellness plans tailored to individual needs.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Re-entry/ Re-engagement to workforce. Engaged in job skills training.
Safety Ambassador
Peralta Service Corporation
03.2023 - 06.2023
- Educated employees on safety protocols and compliance measures.
- Monitored workplace conditions to identify potential hazards and recommend improvements.
- Assisted in the development of safety training materials for new hires.
- Conducted routine inspections to ensure adherence to safety regulations.
Customer Service
Private Industry Council
01.2023 - 06.2023
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Managed customer service operations, including taking orders and resolving complaints.
- Enhanced attendee experience by providing exceptional customer service during conventions.
- Improved team efficiency with thorough training on customer service protocols.
- Re-entry/ re-engagement into the workforce. Various job training skills with different employers and sites.
- Trained in mock interviews
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
Senior Maintenance Technician
Community Housing Partnership
01.2017 - 12.2017
- Oversaw maintenance workflows, ensuring compliance with safety regulations and operational standards.
- Coordinated preventive maintenance schedules to minimize equipment downtime and enhance productivity.
- Diagnosed mechanical failures, implementing effective solutions to restore functionality swiftly.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
Customer Service/Hospitality Worker
The Service Company- Temp Agency
02.2016 - 11.2016
- Delivered exceptional customer service, enhancing guest experiences and satisfaction levels.
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored new staff on hospitality best practices and operational protocols.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Certification
- Forklift Certification
- Food Handlers Card
Timeline
Tree Removal Specialist
Terry's Tree Services
11.2024 - 03.2025
Concrete Laborer
Argent Materials
04.2024 - 11.2024
Peer Specialist
La Familia Organization
06.2023 - 12.2023
Safety Ambassador
Peralta Service Corporation
03.2023 - 06.2023
Customer Service
Private Industry Council
01.2023 - 06.2023
Senior Maintenance Technician
Community Housing Partnership
01.2017 - 12.2017
Customer Service/Hospitality Worker
The Service Company- Temp Agency
02.2016 - 11.2016