Jermaine Haney
Fort Worth
Summary
Dynamic leader with proven expertise in team supervision and problem-solving, honed through roles at the US Army. Excelled in high-pressure environments, enhancing team productivity. Skilled in innovative solutions and fostering collaboration, I drive mission success and organizational improvement.
Professional with strong background in service and operational roles, bringing high standards and results-driven approach. Adept in team collaboration, critical thinking, and problem-solving, ensuring adaptability and reliability in dynamic environments. Skilled in strategic planning, conflict resolution, and effective communication, consistently contributing to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Military Service Member
US Army
03.2024 - 12.2024
- Delivered comprehensive reports on various topics, enhancing organizational understanding of key issues.
- Assisted in the planning and execution of large-scale events, ensuring smooth operations while adhering to strict deadlines.
- Achieved mission success, effectively coordinating resources and personnel in high-pressure situations.
- Increased morale by fostering a supportive work environment and recognizing individual achievements.
- Utilized advanced technical skills to troubleshoot complex equipment malfunctions swiftly.
Customer Service Representative
Target
07.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Dominos Pizza Inc.
01.2020 - 11.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Arlington Heights High School
Fort Worth, TX06-2023
Skills
- Teamwork and collaboration
- Innovation and creativity
- Team supervision
- Leading team meetings
- Email communication
- Relationship building
- Problem-solving
- Team leadership
- Decision-making
- Physical fitness
Accomplishments
- Supervised team of 10+ staff members.
Certification
- Basic Combat Training course, Class# 34-24, Fort Sill, OK, 2024 May
- Airborne course, Fort Moore, Georgia, 2024June
Basic Combat training
Very high skilled, challenging course. Working with other members at the highest speed, most effort, and most efficient caliber. Problem solving, while also working under pressure.
Timeline
Military Service Member
US Army
03.2024 - 12.2024
Customer Service Representative
Target
07.2023 - 11.2023
Supervisor
Dominos Pizza Inc.
01.2020 - 11.2022
High School Diploma -
Arlington Heights High School