Minh Triet Pham
Dallas,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Wellness industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Military Service Member
Texas Army National Guard
Temple, TX
10.2021 - Current
- Remained current with training and sought new training opportunities to further personal growth.
- Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
- Participated in community events representing U.S. military and recruited interested parties.
- Traveled to over 10 schools in area to speak to students about military careers and provide students with materials and literature about military careers.
- Demonstrated respect, friendliness and willingness to help wherever needed
Bookstore Staff Member
Dallas Community College District
Dallas, TX
07.2021 - 10.2021
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
Lifeguard
City Of Plano Swimmers
Plano, TX
12.2018 - 12.2019
- Performed monitoring safety of guests in and around swimming pool.
- Established, learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Increased customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored over 50 swimmers per hour to identify distress.
- Inspect pool before, during and after shift for toys, trash and any unexpected incidents in job area.
Swimming Instructor
SafeSplash
Murphy, TX
09.2018 - 11.2018
- Organized and taught swimming lessons to children aged 6 to 18 years.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
Lifeguard and Swimming Instructor
Lewisville Park & Recreation Center
Lewisville, TX
05.2018 - 09.2018
- Organized and taught swimming lessons to children age 6 to 18 years.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
Education
Bachelor of Science - Psychology
The University of Texas At Dallas
Richardson, TX01.2024
Associate of Science - Business Management
Dallas Community College
Richland Campus08.2020
Skills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Needs Assessment
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Training Development and Execution
- Patient and Empathetic
- Exercise Testing
- Active Listening Skills
- Teamwork and Collaboration
Certification
- Licensed Physical Personal Trainer - NASM 2022
- Licensed Fitness Personal Trainer - ACE 2022
- CPR/AED License - 2021
Additional Information
As a part time soldier of Texas Army National Guard, I must attend in my unit drill training once weekend a month and 30 days consecutive field training annually. Normally, the weekend drills will be Saturday and Sunday, but sometimes it will be from Thursday to Sunday. And the annual training often take place in August or September. I will not be able to work or scheduled to work on those frame times.
Languages
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Trekking, Workout, Learning new thing.
I love trekking one or two each year. I do workout at the gym four days a week. Whenever I have free time, I seek a new thing to learn about it.
Quote
The pain is temporary, the success last forever.
myself
Timeline
Military Service Member
Texas Army National Guard
10.2021 - Current
Bookstore Staff Member
Dallas Community College District
07.2021 - 10.2021
Lifeguard
City Of Plano Swimmers
12.2018 - 12.2019
Swimming Instructor
SafeSplash
09.2018 - 11.2018
Lifeguard and Swimming Instructor
Lewisville Park & Recreation Center
05.2018 - 09.2018
Bachelor of Science - Psychology
The University of Texas At Dallas
Associate of Science - Business Management
Dallas Community College
Trekking, Workout, Learning new thing.
I love trekking one or two each year. I do workout at the gym four days a week. Whenever I have free time, I seek a new thing to learn about it.