Jermaine Jones
Richmond,VA
Summary
Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
Work History
Driver
Green For Life
Midothian, VA
07.2020 - Current
- Communicated effectively with dispatch and customers to provide status updates.
- Managed time effectively to meet tight delivery deadlines.
- Enhanced customer satisfaction by providing courteous and professional service.
- Maintained accurate logs of vehicle inspections and repair status.
Direct Support Professional Caregiver
Great Day Group Home
Chesterfield, Virginina
01.2018 - 07.2020
- Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
- Encouraged a sense of self-determination among clients while providing guidance when necessary.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
Team Lead
Good Neighbor Homes
Richmond , Virginia
11.2011 - 06.2018
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Monitored team performance against targets, taking corrective action where necessary.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Resolved escalated customer complaints or queries promptly and efficiently.
Qualified Mental Health Specialist-T
Today's Youth Services
Richmond, VA
06.2008 - 12.2008
- Collected information about clients through interviews, observation, or tests.
- Provided individual, family and group counseling services to clients with mental health issues.
- Assisted clients in developing healthy relationships and improved communication skills.
- Monitored patient progress and updated treatment plans in collaboration with psychiatrists.
Education
Bachelor of Science - Human Services
University of Phoenix
Richmond, VA04-2024
Skills
- Interpersonal communication
- Analytical thinking
- Problem resolution
- Critical thinking
- Public speaking
- Excellent communication
- Problem-solving
- Task prioritization
- Collaboration
- Training & Development
- Analytical
- Team building
Timeline
Driver
Green For Life
07.2020 - Current
Direct Support Professional Caregiver
Great Day Group Home
01.2018 - 07.2020
Team Lead
Good Neighbor Homes
11.2011 - 06.2018
Qualified Mental Health Specialist-T
Today's Youth Services
06.2008 - 12.2008
Bachelor of Science - Human Services
University of Phoenix
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