Jermaine McBride

• Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
• Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
• Employed consultative techniques, using probing questions to overcome objections and close sales.
• Have done $1.5 million in sales personally since promotion 2 years ago

• Show use and operation of merchandise through live in-store demonstration
• Maintain records related to sales
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Inventory stock and requisition new stock.
• Provided exceptional customer service and support to ensure client satisfaction and retention.

Achievements:

• Increased sales revenue by 23% through implementation of targeted marketing campaigns.

• Describe merchandise and explain use, operation, and care of merchandise to customers
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Managed team of sales associates and ensured compliance with established standards and procedures
• Developed and implemented quality assurance strategies, plans, and metrics to improve overall product and service quality
• Collaborated with cross-functional teams to resolve quality-related issues and drive corrective and preventive actions

Achievements:

• Achieve 20% improvement in sales through implementation of good customer service and building rapport.
• Successfully led company-wide quality improvement initiative resulting in 25% reduction in customer complaints