Taneisha Brooks
Birmingham
Summary
Detail-oriented Customer Service Agent with 8+ years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service and concise communication.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Alorica
Birmingham
2025.06 - 2026.07
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled escalated calls to maintain high customer satisfaction.
- Assisted branch team in resolving clients' banking issues by providing support and solutions.
- Built strong branch relationships, fostering repeat business.
Chips reward
TEKsystems
Birmingham
2021.06 - 2023.11
- Handled 20 to 100 customer calls daily
- Assisted customers in obtaining rewards for doctor visitss
- Documented calls and doctor visits for record-keepings
Customer Service Collections Representative
Pra Group Inc
Birmingham
2019.03 - 2021.09
- Identified past due accounts and contacted account holders to arrange payment.
- Placed outbound collections calls daily to approximately 25+ account holders.
- Developed repayment plans tailored to account holders' financial situations and capabilities.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Upheld privacy and security requirements for customer information.
- Maintained detailed records and reported on collection activities and accounts receivable status to ensure transparency.
Contact Center Representative
Buffalo Rock
Birmingham
2018.10 - 2019.01
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly, knowledgeable service for routine questions and service complaints, enhancing customer satisfaction.
- Informed customers about product lines and services offered by company, facilitating informed purchasing decisions.
- Updated customer accounts, addresses and contact information within call management databases.
- Educated customers about available product lines and services about product lines and services offered by company.
- Consistently met service team sales targets and call handling quotas, contributing to overall team performance.
Healthcare Representative
Brookdale Senior Living Inc.
Birmingham
2016.02 - 2018.08
- Handled inbound calls, chats, and emails to enhance customer service experience.
- Verified patient demographics and insurance information in electronic system.
- Confirmed patient demographics and insurance details in electronic system to ensure accuracy.
- Scheduled patients for ancillary services based on their specific requirements.
- Assembled charts and processed paperwork and identification bands for patient information and identity.
- Compiled patient charts and managed paperwork and identification bands for streamlined information retrieval.
Medical Representative
Children's Hospital
Birmingham
2014.01 - 2015.09
- Handled 25+ daily phone calls to schedule appointments and resolve patient inquiries, enhancing patient experience.
- Verified insurance and gathered critical data elements for accurate patient identification and billing, ensuring compliance.
- Answered 25+ average daily phone calls to schedule appointments and address patient inquiries.
- Communicated with patients to gather intake data and verify chart information.
- Transcribed physicians' notes and entered data into electronic chart management software, maintaining accurate patient records.
- Prepared patients for departure by coordinating discharge plans and paperwork.
Education
High School Diploma -
George Washington Carver High School
Birmingham, ALSkills
- Customer support
- Call center operations
- Customer relationship management
- Account management
- Resolving issues
- Call escalation handling
- Collection strategies
- Quality optimization
- Data Management
- Proficiency in Microsoft software
- 40 WPM typing
- Processing payments
Timeline
Customer Service Representative
Alorica
2025.06 - 2026.07
Chips reward
TEKsystems
2021.06 - 2023.11
Customer Service Collections Representative
Pra Group Inc
2019.03 - 2021.09
Contact Center Representative
Buffalo Rock
2018.10 - 2019.01
Healthcare Representative
Brookdale Senior Living Inc.
2016.02 - 2018.08
Medical Representative
Children's Hospital
2014.01 - 2015.09
High School Diploma -
George Washington Carver High School