JERMAINE MCCALL JR.
Montgomery,AL
Summary
I am seeking employment in an environment where I can utilize my skills to help the company grow and surpass its goals.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Principle choice solutions
Montgomery , AL
11.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Coordinated with various federal agencies to ensure veteran's eligibility for benefits.
- Conducted outreach activities to inform veterans about available services and benefits.
- Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
- Provided information and assistance to veterans regarding VA benefits, services, and programs.
- Maintained records of all veteran service activities.
- Assisted veterans in preparing documents required for benefit claims.
- Responded to inquiries from veterans, their families, and other stakeholders regarding benefit entitlements.
- Performed case management duties such as tracking claim status, providing updates, and following up on pending issues.
- Advised veterans on how to access community resources that could provide additional support or services.
Customer Service Representative
Bank of America
Montgomery , AL
04.2024 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Educated customers about different types of banking services available at the branch.
- Researched customer inquires regarding their accounts using internal banking systems.
Warehouse Manager
Ark Remediation
06.2020 - 03.2024
- Managing warehouse in compliance with company's policy and vision
- Overseeing receiving, warehousing, distribution and maintenance operations
- Setting up layout and ensure efficient space utilization
- Initiate, coordinate, and enforce optimal operational policies and procedures
- Recruit, select, orient, coach and motivate employees
- Manage stock control and reconcile with data storage system
- Prepare annual budget
- Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
- Receive feedback and monitor the quality of services provided
Head Tapper
Dow Chemical Company
01.2016 - 05.2020
- Operates ladle tilt mechanism for pouring molten metal
- Performs visual inspection of molten metal prior to pouring
- Operates mobile equipment when necessary for ladle rake out
- Ensures ladle tracks function properly, free from debris
- Ensure proper personal protection equipment is worn
- Follows all safety and work procedures
Logistical Specialist & Supply Specialist
US Army
06.2013 - 12.2015
- Keeps track of stock records and other documents such as inventory, accounting, material control and supply reports
- Unload, unpack, and count incoming supplies and equipment
- Review and verify quantities received against bills of contracts, purchase request and shipping documents
- Organize documents, prepares, annotates, and distributes shipping documents
- Processes requests and turn-in documents
- Processes inventories, surveys, and warehouse documents
Education
Bachelor in Cyber Security -
Columbia Southern University
Orange Beach, AL05-2027
High school diploma -
CANTERBURY HIGH SCHOOL
06.2013
Skills
- Operation and control
- Customer service
- Microsoft Office proficient (Word, Excel, PowerPoint, Outlook)
- Detail oriented
- Administrative Work
- Workplace safety
- Report preparation
- Data entry
- Judgement and decision-making
- Coordination and monitoring skills
- Infection prevention
- Staff training
- Complaint resolution
- Spreadsheets
- Call escalation
- Research
- Live chat support
- Microsoft PowerPoint
- Service standard compliance
- Tracking complaints
- Researching
- Call center procedures
- Positive and professional
- Banking operations support
Timeline
Customer Service Representative
Principle choice solutions
11.2024 - Current
Customer Service Representative
Bank of America
04.2024 - 11.2024
Warehouse Manager
Ark Remediation
06.2020 - 03.2024
Head Tapper
Dow Chemical Company
01.2016 - 05.2020
Logistical Specialist & Supply Specialist
US Army
06.2013 - 12.2015
Bachelor in Cyber Security -
Columbia Southern University
High school diploma -
CANTERBURY HIGH SCHOOL