Joseph Baca-Laborde
Bloomingdale,GA
Summary
Accomplished professional with a proven track record, I enhanced customer satisfaction and streamlining operations. Expert in quality control management and interpersonal skills, I've significantly improved process efficiency and safety protocol compliance. Skilled in complaint resolution and heavy equipment operation, my contributions have led to tangible improvements in service delivery and operational productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Statesboro, GA
09.2023 - 10.2024
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Built rapport with customers through active listening, empathy, and personalized interactions
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
Tanker Truck Driver
Baca Ready Mix of Savannah
Bloomdale, GA
05.2023 - 08.2023
- Performed pre-trip inspections of vehicles to ensure proper functioning of brakes, lights, tires, and other equipment
- Maintained accurate records of shipments including delivery times, quantities transported, and any incidents or spills that occurred
- Followed designated routes and schedules to deliver products in a timely manner while minimizing delays
- Communicated effectively with dispatchers regarding any changes in delivery plans or potential issues on the road
- Adhered to all traffic laws and regulations during transportation ensuring the safety of oneself and others on the road
- Ensured proper maintenance of tanker trucks by conducting routine inspections and reporting any mechanical issues promptly
Batch Plant Operator
Baca Ready Mix of Savannah
Bloomingdale, GA
09.2021 - 04.2023
- Operated batch mixing equipment to blend raw materials according to specified formulas and production schedules
- Ensured accurate measurement and weighing of ingredients, maintaining quality control standards
- Monitored batch mixing process, adjusting settings as needed to achieve desired product consistency and quality
- Investigated and resolved any discrepancies or issues related to batch mixing processes
- Increased productivity by implementing time-saving measures in the batch mixing process
- Maintained a clean work area throughout each shift by promptly cleaning spills or debris
- Troubleshooted equipment issues during operation, minimizing downtime and ensuring continuous production flow
Education
Some College (No Degree) - Computer Engineering
Georgia Southern University
Statesboro, GASome College (No Degree) - General Studies
Savannah Technical College
Savannah, GAHigh School Diploma -
South Effingham Highschool
Guyton, GA05-2023
Skills
- Complaint resolution
- Decision-making
- Escalation management
- Transportation safety
- Commercial driving
- Load security
- Defensive driving techniques
- Stress management aptitude
- Equipment operation
- Scheduling coordination
- Materials handling
- Quality control management
- Heavy equipment operation
- Safety protocol compliance
- Quality control analysis
- Emergency response
- Time management abilities
- Statistical analysis
- Inventory control
- Critical thinking
- Multitasking and organization
- Interpersonal skills
Certification
- Commercial Driver's License Class A
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Walmart
09.2023 - 10.2024
Tanker Truck Driver
Baca Ready Mix of Savannah
05.2023 - 08.2023
Batch Plant Operator
Baca Ready Mix of Savannah
09.2021 - 04.2023
Some College (No Degree) - Computer Engineering
Georgia Southern University
Some College (No Degree) - General Studies
Savannah Technical College
High School Diploma -
South Effingham Highschool