Jermaine Pennant
Rockville,MD
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Supervisor
Visionworks Doctors Of Optometry
Laurel, MD
05.2007 - Current
- Supported management and cross functional teams with administrative responsibilities to efficiently and effectively manage daily operations
- Anticipate customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals
- Participate in community vision screenings and outreach programs to promote optometry service.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and auto-refraction evaluations.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
High School Diploma -
Tivoli Garden High School
Skills
- Leadership/Management Skills
- Problem Solving
- Collaboration Skills
- Written Communication
- Conflict Resolution
- Teamwork
- Time Management
- Customer Relation
- Decision Making
- Interpersonal skills
Timeline
Supervisor
Visionworks Doctors Of Optometry
05.2007 - Current
High School Diploma -
Tivoli Garden High School
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