Jermaine Perry
Thornton,CO
Summary
Service Director with a strong history of achieving a 45% increase in net profit margins at Russ Darrow Kia Of Wauwatosa. Skilled in leadership and strategic planning, with a focus on team collaboration and customer satisfaction. Expertise in parts inventory management and process enforcement to drive operational efficiency.
Overview
13
13
years of professional experience
Work History
Service Manager
Urban Auto Care
Denver, CO
07.2024 - 06.2025
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated with vendors to negotiate pricing, improving costeffectiveness of parts procurement.
- Led service and parts operations, ensuring efficient workflow and customer satisfaction.
- Supervised team performance, fostering a collaborative environment to achieve operational goals
Service Director
Russ Darrow Kia Of Wauwatosa
Wauwatosa, WI
09.2021 - 05.2024
- Increased the GP from an average of $125,000/month to over $200,000/month in a year's time.
- Grow net profit margins by 45% through stringent expense control.
- Increased parts GP by 35% year over year, resulting in a total fixed operations GP increase of 41%
- Closed communication gaps with daily and weekly meetings and monthly performance evaluations
- Increased department production and morale by making individual ongoing training procedures a priority.
- Brought department CSI score from last in district top 3 for 2 consecutive years.
Lead Claims Adjuster
American AutoShield
Lakewood, CO
10.2019 - 05.2021
- Evaluated warranty policies and procedures to ascertain coverage for recommended repairs.
- Fostered open communication among internal departments to facilitate smooth operations.
- Improved claim resolution times by efficiently managing a caseload of 100+ claims per month.
- Conducted thorough audits of claims, including inspection review, cost analysis, and client communication.
Service Manager/Service Drive Manager
McDonald Automotive VW / Audi
Littleton, CO
02.2012 - 07.2019
- Established and maintained clear benchmarks to ensure team productivity and service quality.
- Enhanced departmental efficiency and communication by implementing platforms such as texting.
- Managed efficient teams of up to 53 employees, fostering high morale and motivation.
- Increased customer satisfaction ratings by encouraging team members to improve quality and productivity.
- Continuously improved GP, ELR, and HRO through ongoing training and open communication.
- Played key role in growing dealership service department into one of the most profitable in country
Education
Associate of Science - Computer Technology
Lincoln Land Community College
Springfield, IL05.1996
Associate of Arts - Philosophy
Lincoln Land Community College
Springfield, IL05.1996
Skills
- Leadership and team building
- Process enforcement
- Verbal and written communication
- Customer relationship management
- CDK certification
- Talent development
- Microsoft Office proficiency
- Strategic planning
- Parts inventory management
- Interdepartmental communication
Accomplishments
- Darrow Award for Excellence Facilities and Insurance Procedure
- Kia Quarterly Service Elite Platinum x 3
- Kia of America Parts and Service Director Certification
- Certification in Fundamentals of Dealership Accounting.
Timeline
Service Manager
Urban Auto Care
07.2024 - 06.2025
Service Director
Russ Darrow Kia Of Wauwatosa
09.2021 - 05.2024
Lead Claims Adjuster
American AutoShield
10.2019 - 05.2021
Service Manager/Service Drive Manager
McDonald Automotive VW / Audi
02.2012 - 07.2019
Associate of Science - Computer Technology
Lincoln Land Community College
Associate of Arts - Philosophy
Lincoln Land Community College