JERMAINE PRUITT
Upland,Ca
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service, effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional problem-solving abilities, and results-driven mindset.
Overview
14
14
years of professional experience
Work History
Crew Chief
Stanley Steamer
Colton
09.2023 - Current
- Played an integral role in the successful completion of numerous projects, meeting or exceeding all objectives within designated timeframes.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Developed long-lasting client relationships by providing exceptional customer service.
- Recognized as a top performer on multiple occasions for achieving outstanding customer satisfaction ratings.
- Converted potential leads into sales opportunities through persuasive communication skills and strategic follow-ups with prospects.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Supported sales team by generating leads through targeted marketing strategies, thereby improving potential customer base.
Shopper
Instacart Shoppers
Upland, CA
05.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Driver
Uber And Lyft
Bellflower, CA
10.2017 - 04.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Service Advisor
Just Tires
Bellflower, CA
10.2016 - 07.2018
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Valet Manager
Lexus Of Cerritos
Cerritos, CA
09.2013 - 10.2016
- Ensured compliance with all local, state, and federal regulations regarding parking and traffic control within the valet area.
- Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
Program Leader
Long Beach Community Action Partnership
Long Beach, CA
09.2011 - 11.2013
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
Education
General Studies
Cerritos College
Norwalk, CASkills
- Sales strategies
- Product demonstration
- Client relationship management
- Communication skills
- Active listening
- Sales presentations
Timeline
Crew Chief
Stanley Steamer
09.2023 - Current
Shopper
Instacart Shoppers
05.2019 - Current
Driver
Uber And Lyft
10.2017 - 04.2020
Service Advisor
Just Tires
10.2016 - 07.2018
Valet Manager
Lexus Of Cerritos
09.2013 - 10.2016
Program Leader
Long Beach Community Action Partnership
09.2011 - 11.2013
General Studies
Cerritos College