Jermaine Riley

• Performed software installations and upgrades to UNIX or Windows operating systems.
• Ensured optimal server uptime, monitoring system health and performing routine maintenance.
• Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
• Configured and tested Windows Server operating systems with roles features.
• Administer enterprise Linux and Windows environments across secure multi-enclave networks.
• Troubleshoot Red Hat, Konqueror, and SUSE via SSH; conduct remote and console-based server maintenance.
• Perform physical server diagnostics and scripting with Linux tools to maintain system integrity.
• Analyze DNS, DHCP, firewall, and routing issues; manage user access via LDAP and DFS.
• Utilize Active Directory, SCCM, VMware, Citrix, and PuTTy to monitor and support infrastructure.
• Coordinate escalations through ServiceNow; lead team training, PowerShell scripting, and customer service.
• Maintain compliance, manage privileged accounts, and support system documentation.

• Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components, to the extent required to perform maintenance services
• Provides technical assistance to responding field service personnel
• Provides Tier I to II support up to 23 systems, platforms, and capabilities
• Managed user accounts including passwords, permissions, email
addresses.
• Installed, configured, and maintained computer systems and networks for end-users.
• Troubleshot hardware and software issues, resolving problems quickly and efficiently.

• Provides service to end-users for operation, restoration, and configuration of information systems
• Reports security incidents and executes corrective security procedures
• Understands minor system tasks (e.g., loading software, rebooting, systems) in support of software and hardware maintenance and operations functions

• Provided technical support to internal staff on a variety of topics related to IT systems.
• Modified, maintained, and repair electronics equipment and systems to ensure proper functioning.

• Performed hourly patrols of building areas, parking lots and facility grounds.
• Operated communication equipment to maintain contact with other security personnel during emergency calls.
• Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
• Maintained physical fitness to perform physically demanding job tasks.
• Monitored secure facilities and enforced access control procedures in sensitive environments.
• Monitored CCTV surveillance systems to detect suspicious
  activities or persons.
  
• Developed incident reports detailing all activities that occurred
  during shift.
  
• Maintained a high level of alertness, vigilance and professionalism
  while on duty.
• Performed daily physical patrols to ensure the security of
  premises, assets and personnel.
• Successfully completed basic security guard training, including first
  aid and CPR certification.

• Build, install, and configure hardware to support development and
test projects and activities
• Build and installs hardware systems at production sites
• Provide hardware design and installation services
• Prepare procurement packages to deliver the required hardware
• Build, install, and configure hardware to support development and test activities, upon receipt of the development and test hardware
• Build and install the procured hardware at production sites using the hardware build and installation procedures
• Ensure that problems with operational hardware have been properly identified and solutions will satisfy the user's requirements
• Assist with preparing installation guides, field test procedures, and troubleshooting guides
• Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components to the extent
required to perform maintenance services
• Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions
• Troubleshoot VPN connection issues
• Used SharePoint to share documents with other team members
• Operates and applies automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware
• Monitored and analyzed critical incident alerts regarding outages or degradation in services affecting the enterprise using monitoring tools
• Maintained logs of daily service and support activities
• Performed remote maintenance for multiple sites
• Coordinated with vendor support for multiple sites
• Oversaw technical meetings in support of Severity Level 1s and 2s maintenances and engaging appropriate resources
• Provides recommendations on spares, spares program, planning and tracking operational spares and bench stock
• Provides technical assistance to responding field service personnel
• Assists in repairing computers, printers, digital senders, etc
• Installed, configured, and maintained hardware systems and peripherals.
• Managed inventory of spare parts and supplies needed for maintenance activities.
• Troubleshot technical issues related to hardware equipment.

• Implemented digital tracking system to enhance visibility of supply movements.
• Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.
• Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
• Improved inventory accuracy by implementing efficient tracking and management systems.
• Handled inventory logistics with hazardous materials compliance and operational efficiency improvements.
• Documented shipment details to maintain records and data.
• Maintained a clean and organized warehouse environment that
  adhered to safety standards.
  
• Used inventory management system to receive and ship materials
  from warehouse.
• Taught colleagues standard inventory replenishment procedures
  to foster knowledge-sharing.
• Conducted regular audits of inventory levels in order to identify
  discrepancies or irregularities in stock counts.
• Implemented best practices for maintaining accurate records in
  order to improve overall efficiency.
• Processed purchase orders and invoices using an automated
  system to ensure accuracy of financial documents.
• Researched vendors to identify potential cost savings
  opportunities on supplies.