Jermaine Walker
Houston,TX
Summary
Results-driven real estate agent with expertise in negotiation and customer relationship management. Demonstrated success in contract management and sales optimization, consistently achieving favorable client outcomes.
Overview
31
31
years of professional experience
Work History
Real Estate Agent
NB Elite Realty
Houston, Texas
06.2003 - Current
- Negotiated contracts and terms between buyers and sellers, ensuring favorable outcomes for all parties involved.
- Delivered exceptional customer service that fostered long-term client relationships and repeat business.
- Crafted targeted marketing strategies that increased visibility of listings and attracted potential buyers.
- Maintained comprehensive knowledge of local real estate market trends.
- Conducted property assessments to determine fair market value for listings.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
Assistant Manager
Chuck E Cheese
Stafford, Texas
05.1998 - 07.2003
- Trained and supervised staff to uphold high service standards and enhance customer experience.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed daily restaurant operations to ensure efficient service.
- Resolved customer complaints swiftly to ensure satisfaction.
- Monitored financial performance and controlled operational costs to support budget adherence.
- Implemented health and safety protocols for food handling and cleanliness.
- Managed inventory and ordered supplies to ensure optimal stock levels and minimize shortages.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Property Management Assistant
Claridge Apartments
Houston, Texas
05.1995 - 06.1998
- Coordinated tenant move-in and move-out processes to ensure seamless transitions and compliance with property management standards.
- Facilitated lease execution for new and returning tenants, ensuring thorough collection of background and credit check information.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Maintained accurate records of rental payments and lease agreements digitally.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Responded quickly to emergency situations involving tenants or properties.
- Compiled weekly vacancy reports to provide clear visibility of property availability and assist in occupancy planning.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
Education
BBA - Management
Texas Southern University
Houston, TX06-1999
Skills
- Negotiation
- Marketing strategy
- Property assessment
- Contract management
- Customer relationship management
- Market analysis
- Tenant relations
- Lease management
- Contract negotiation
- Conflict resolution
- Sales optimization
- Staff training
- Time management
- Point of sale (POS) system operation
- Organization and prioritization
- Employee retention
- Inventory control and record keeping
Timeline
Real Estate Agent
NB Elite Realty
06.2003 - Current
Assistant Manager
Chuck E Cheese
05.1998 - 07.2003
Property Management Assistant
Claridge Apartments
05.1995 - 06.1998
BBA - Management
Texas Southern University