Jermaine Young

Work History

Owner/Operator

Pod Hub Live Media

05.2023 - Current

PODHUBLIVEMEDIA is a social media technology start-up with the aim of allowing content users the opportunity to meet, share and provide information, pre-recorded, or live about virtually any topic across the globe
We strive to provide a safe space for users of sound age for networking purposes ONLY!
Magnolia
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Established, optimized and enforced business policies to maintain consistency across industry operations.

Guest Services Specialist

11.2022 - Current

Conducted comprehensive tele-support via inbound sales calls for online shoppers
Received, informed, and researched questions on improvement of sales and guest experiences online, chat and, phone
Earned staff confidence by protecting and maintaining confidentiality of personnel data of guest
Maintained a guest satisfaction rate of 95% online, chat, and phone engagements.

Global/Domestic Operations Advisor

CSAT Solutions LP

08.2015 - 08.2021

Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Collected, arranged, and input information into database system.
Evaluated customer needs and feedback to drive product and service improvements.
Evaluated staff performance and provided coaching to address inefficiencies.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Observed packing operations to verify conformance to specifications.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Maintained database systems to track and analyze operational data.
Devised and implemented processes and procedures to streamline operations.

Project Manager

CSAT Solutions LP

02.2021 - 08.2021

Planned, designed, and scheduled phases for large projects.
Monitored project performance to identify areas of improvement and make adjustments.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Achieved project deadlines by coordinating with contractors to manage performance.

Quailty Control Inspector

Dell

08.2015 - 03.2019

CSAT/Dell Escalations Resolutions, Area
Provide, validates and execute customer escalated discrepancies for, Computers
Monitors and maintains Dell internal Fusion System to eliminate customer escalated issues
Maintains and regulates warehouse replenishments of products
Validates inbound and outbound materials to customers using a host of internal resources
Assist in production process management of materials replenishments.

Specimen Collector

US Health

01.2014 - 08.2015

Travel to designated facility for purpose of collecting urine specimens Return merchandise to shelves
Complete necessary documentation accurately and legibly
Follow collection procedures and protocols as it pertains to each site
Maintain professional boundaries while interacting with clients
Abide by HIPAA regulations
Participate in necessary educational/training activities
Log drug-screening sample collected in a nationwide database
Imported data entry analyst for drug screening samples.

Founder

Pelican Republic

11.2012 - 08.2015

Determine, manage and delegate work flow and instructions to cleaning team on a daily basiS
Inform the manager or owner on the status of supplies so they may replenish various cleaning supplies as required
Resolve problems and discrepancies on jobs and/or interact with clients to amend issues
Train and supervise new employees
Instill and maintain company established work-flow philosophy in all employees, and lead by example
Determine customer’s needs, respond to client’s inquiries and specific cleaning requests regarding
Maintain and update the Team Control Book and Daily Team Record report on a daily basis
Perform Quality Control Check walk-through before leaving every client’s home
Redirect cleaning as needed
Look for unmentioned needs, offer add-on services, perform sales to existing and potential customers, and perform estimates and follow-up sales duties at all opportunities
Maintain first-aid kit and refill as necessary
Be familiar with first aid supplies and use
Reliably perform all duties required of a Technician with proficiency
Enforce safety precautions and rules specified in company Safety Program
Handbook Inspect merchandises for defects and damages
Develop and maintain an effective organization through the training, motivation and review of all cleaning personnel
Arrange work schedules for staff and temporary help as needed
Oversee and supervise cleaning crew on a daily basis.

Equipment Technician/Customer Service

Children's Health

02.2012 - 10.2013

Dallas/Fort Worth Area, Testing medical equipment to ensure that all parts are working properly
Repairing and replacing broken parts on medical equipment and also performing routine maintenance and servicing
Maintaining records to keep track of servicing and repairs done on individual pieces of equipment
Keeping up-to-date on the latest technical aspects of medical equipment and receiving advanced training as needed
Maintaining expertise on equipment such as defibrillators, X-rays, CAT scanners, ultrasound and patient monitors.

Customer Service Rep, PPT Specialist

TRUE. Communication

08.2008 - 10.2010

Dallas/Fort Worth Area
Error protection specialist for online dating services
Data entry profile specialist with customer profiles
Sited Edited and uploaded pictures, profiles and thumbnails
Profiles for fraudulent and misrepresentative content

Summary

Overview

Work History

Owner/Operator

Guest Services Specialist

Global/Domestic Operations Advisor

Project Manager

Quailty Control Inspector

Specimen Collector

Founder

Equipment Technician/Customer Service

Customer Service Rep, PPT Specialist

Education

Bachelor of Science - Professional Interdisciplinary Studies

Associate of Applied Science - Communication and Media Studies

Skills

Certification

Additional Information

Work Availability

Timeline

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