Summary
Overview
Work History
Education
Skills
Certification
Certificates
Timeline
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Jermaine Reyes

IT Support Specialist Prospect
152 AUTUMN AVENUE, BROOKLYN,NY

Summary

Having the understanding and willingness to learn and grow personally and professionally. I am looking for an IT Support Specialist position in a company where we can share the same values, quality customer service and top-notch system maintenance. I want to become a patient IT Support Specialist and gain more experience in selecting and setting up computer and mobile technical equipment. I have strong written and oral communication skills with excellent instructional and problem-solving skills reducing concerns related to new technology.

Overview

2
2
Certifications
11
11
years of post-secondary education
8
8
years of professional experience

Work History

PERSONAL BANKER/SBS/MOD

J.P. MORGAN CHASE & CO
Brooklyn, NY
08.2017 - Current
  • Assists and engages with customers to build long lasting relationships.
  • Fulfilled desktop and tablet tickets, establishing network connectivity to J.P.
  • Morgan’s website and app.
  • Worked with colleagues to understand the GUI on new devices after setting up completion.
  • Pairs customers with the specialized banking representatives to maximize opportunities and customer satisfaction.
  • Focus on business entities such as Sole Proprietor, LLC’s, Corporations (s)&(c).

TECHNICAL SERVICE REPRESENTATIVE

TIME WARNER COMMUNICATIONS
BROOKLYN, NY
12.2016 - 08.2017
  • Provided information regarding products and services, billing, repair, and collections, as well as general customer service-related inquiries.
  • Provided technical support to troubleshoot and resolve customers’ service issues for voice, video, and data service features.
  • Conducted signal maintenance through Nodes.
  • Troubleshooted client’s component peripherals.
  • Scheduled and maintained field service calls when necessary.
  • Received high volume of incoming calls and responded to inquiries in a manner that met high quality standards, productivity initiatives and other Time Warner Cable customer service standards.
  • Analyzed power outages on a regional scale and conducted troubleshooting methods needed for quick remediation.

EXPERIENCE SPECIALIST

VERIZON WIRELESS
New York , NY
04.2014 - 11.2016
  • Assisted management with store operations including but not limited to inventory maintenance, merchandise updates, cash handling and equipment shipment.
  • Facilitated wireless workshops by working with groups of customers to demonstrate and educate them on a variety of technology solutions, which included the use of smart phones, tablets, and smart devices.
  • Responded to tickets to set up new desktops, laptops, VoIP, Landline, Printing and Fax machines & troubleshooting component Peripherals.
  • Provided technical support in troubleshooting and resolve customers’ problems with technological devices including but not limited to smart phones and other smart accessories.

REDZONE SPECIALIST/ BACK oF HOUSE

APPLE INC.
YONKERS, NY
02.2014 - 04.2015
  • Resolved customers’ issues in an efficient manner while ensuring customer satisfaction.
  • Performed device workshops to educate customers about Apple brand products and a wide range of technology solutions.
  • Assisted with inventory maintenance, inventory audits, stock records, merchandise updates and shipments of Apple and other third-party products.
  • Setup displays and conduct reimaging on iPad, MacBook’s, iPhone, iMacs.

Education

Bachelor of Science - Business Management

Brooklyn College of The City University of New York
Brooklyn, NY
08.2012 - 05.2021

Associate of Science - Business Administration

Borough of Manhattan Community College
NY, New York
08.2008 - 06.2010

Skills

    Data recovery

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Certification

A+ Computer Technician Core 220- 1001 Training - 8.2021

Certificates

Google (Coursera.org/verify/27J5LAYQV667) Technical Support Fundamentals course certificate.

Timeline

A+ Computer Technician Core 220- 1001 Training - 8.2021

01-2022

A+ Computer Technician Core 220- 1002 Training - 12. 2021

01-2022

PERSONAL BANKER/SBS/MOD

J.P. MORGAN CHASE & CO
08.2017 - Current

TECHNICAL SERVICE REPRESENTATIVE

TIME WARNER COMMUNICATIONS
12.2016 - 08.2017

EXPERIENCE SPECIALIST

VERIZON WIRELESS
04.2014 - 11.2016

REDZONE SPECIALIST/ BACK oF HOUSE

APPLE INC.
02.2014 - 04.2015

Bachelor of Science - Business Management

Brooklyn College of The City University of New York
08.2012 - 05.2021

Associate of Science - Business Administration

Borough of Manhattan Community College
08.2008 - 06.2010

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Jermaine ReyesIT Support Specialist Prospect