Jermarius Graves
Winter Garden,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Standard Parking Plus. Expert in effective problem solving and guest relations, achieving significant improvements in service delivery and efficiency. Mentored staff to foster dependability and professional appearance, contributing to a positive and secure customer experience.
Overview
6
6
years of professional experience
Work History
Parking Ambassador
Standard Parking Plus
03.2021 - 01.2024
- Enhanced customer satisfaction by providing friendly and efficient parking guidance.
- Reduced traffic congestion around the parking area through effective space management.
- Ensured safe environment for patrons by monitoring and reporting any suspicious activity.
- Streamlined payment process for better user experience, maintaining accurate financial records.
- Assisted customers with disabilities to locate accessible parking spots, ensuring their comfort and safety.
- Managed multiple parking facilities simultaneously, ensuring smooth operations at all times.
- Collaborated with local businesses to promote shared parking initiatives, reducing congestion in busy areas.
Lead Server Trainer
Taco Bell
02.2018 - 03.2021
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Streamlined server training processes for improved efficiency and consistency in service delivery.
- Developed comprehensive training materials to support new hires in mastering essential skills.
- Increased staff retention through effective communication and fostering a positive work environment.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
Education
High School Diploma -
Cristian Learning Academy
Orlando, FLSkills
- Dependability
- Effective problem solving
- Security awareness
- Professional Appearance
- Guest Relations
- Strong customer service
Timeline
Parking Ambassador
Standard Parking Plus
03.2021 - 01.2024
Lead Server Trainer
Taco Bell
02.2018 - 03.2021
High School Diploma -
Cristian Learning Academy
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