Pinnacle , microsoft edge, echo ,
Jermelah Manigo
Jersey City,NJ
Summary
Diligent Telecommunications Specialist and Medical Customer Service Representative with a proven track record at Maps Inc. Corporation and The Perfect Answer. Over 15 years of hands on experience working as a medical telecommunication representative. Excelled in enhancing customer loyalty through empathetic service. Skilled in patient information retrieval and critical thinking. A strong team player works with little to no supervision. Excellent abilities in comparing technologies and finding quick solutions.
Overview
16
16
years of professional experience
Work History
Telecommunications Specialist
Maps Inc. Corporation
06.2022 - 08.2024
- Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.
- Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
- Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Medical Customer Service Representative
The Perfect Answer
09.2008 - 06.2024
- Developed strong rapport with patients through active listening and empathetic responses, promoting long-term loyalty and trust.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Coordinated with clinical staff to ensure seamless handling of prescription refills, test results, and referral authorizations.
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
- Maintained up-to-date knowledge on industry trends and guidelines to provide accurate information to customers.
- Reduced wait times for callers by implementing callback options during peak hours.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
Education
MEDICAL BILLING AND CODING CERTIFICATE - BILLING AND CODING
DeVry University
Villa Park, IL07.2025
High School Diploma -
SAINT ALOYSIUIS HIGHSCHOOL
Jersey City, NJ06.2003
Skills
- Critical thinking ability
- Professionalism and Courtesy
- Active listening abilities
- Patient Registration
- Patient Confidentiality Compliance
- Call Routing
- Patient Information Retrieval
- Healthcare insurance knowledge
- Telephone Etiquette Mastery
- Customer Service
- Problem-Solving
- Multitasking and Organization
Software
Timeline
Telecommunications Specialist
Maps Inc. Corporation
06.2022 - 08.2024
Medical Customer Service Representative
The Perfect Answer
09.2008 - 06.2024
MEDICAL BILLING AND CODING CERTIFICATE - BILLING AND CODING
DeVry University
High School Diploma -
SAINT ALOYSIUIS HIGHSCHOOL
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