Jermesa Givens
Artesia
Summary
Experienced customer service representative with 3 years of experience. Strong leadership skills and excellent communication abilities. Proven problem-solving skills to handle customer issues effectively. Adept at building rapport with customers and providing exceptional service. Seeking an opportunity to contribute to a company's success with my customer service expertise.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Carenet healthcare
02.2024 - 01.2025
- Ability to work in a fast paced environment and handle multiple tasks simultaneously
- Answered incoming calls, directed calls to appropriate staff and took accurate messages.
- Scheduled and confirmed patient appointments
- Greeted patients in a friendly and professional manner
Front End Assistant
Kroger's Grocery Store
Starkville
01.2022 - 09.2023
- Maintained a clean and organized front end area.
- Assisted customers with bagging groceries and loading them into their vehicles.
- Operated cash registers and processed cash and credit transactions.
- Provided excellent customer service by addressing inquiries and resolving customer issues.
- Followed company policies and procedures to ensure a safe and secure environment for customers and employees.
Retail Sales Associate
Walmart
West Point
05.2019 - 12.2020
- Assisted customers with their shopping needs and provided excellent customer service.
- Promoted and sold store products to meet sales goals.
- Handled cash and credit transactions accurately and efficiently.
- Addressed customer inquiries and resolved any issues or concerns.
- Collaborated with team members to ensure smooth operations and customer satisfaction.
Education
High school diploma -
West lowndes high school
Columbus, MsPharmacy Technician -
East Mississippi Community College
Columbus, MsSkills
- Appointment scheduling
- Call handling
- Problem-solving
- Multitasking
- Conflict resolution
- Claims processing
Timeline
Healthcare Customer Service Representative
Carenet healthcare
02.2024 - 01.2025
Front End Assistant
Kroger's Grocery Store
01.2022 - 09.2023
Retail Sales Associate
Walmart
05.2019 - 12.2020
High school diploma -
West lowndes high school
Pharmacy Technician -
East Mississippi Community College