Jeremy Sailors
Madison
Summary
I am experienced with handling customer interactions and resolving issues promptly. I am able to utilize communication and empathy to build strong customer relationships. I also have a track record of maintaining high customer satisfaction and garnering loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Thomas HVAC
05.2023 - Current
- Organize schedules for technicians, manage customer complaints, and establish sales leads for management.
Sales Associate
LensCrafters
12.2020 - 05.2023
- Managed sales and distribution of corrective lenses to patients under optometrist supervision while assisting with laboratory operations and customer service tasks.
Remote technician
UbreakIfix
05.2020 - 12.2020
- Executed repairs on customers' cell phones, including cracked screen replacements for iPhones, Samsung, and Google devices.
Provided on-site service by traveling to customer locations for phone repairs.
Obtained Apple and Samsung certifications.
Education
GED -
Calhoun Community College
Huntsville, AL08.2019
Associate of Science - Physics
Calhoun Community College
Huntsville, AL08-2026
Skills
- Interpersonal skills
- Communication skills
- Technical proficiency
- Stress management
- Customer service
- Laboratory expertise
- Sales expertise
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Ranked #1 salesman in Alabama for 3 months in a row.
Certification
- Apple Technician Certification. UBreakIFix - 2020
- Samsung Technician Certification. UBreakIFix - 202
Timeline
Customer Service Representative
Thomas HVAC
05.2023 - Current
Sales Associate
LensCrafters
12.2020 - 05.2023
Remote technician
UbreakIfix
05.2020 - 12.2020
GED -
Calhoun Community College
Associate of Science - Physics
Calhoun Community College
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