Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jermia Fricks

Woodbury,MN

Summary

As a full-time client advocate at a domestic violence shelter and a full-time dental assistant student, my mission is to serve with compassion, integrity, and resilience—creating safe, empowering spaces for individuals navigating trauma, while also investing in my own growth through education. I am committed to honoring the dignity and humanity of every survivor I support, meeting each person where they are with empathy, advocacy, and a trauma-informed approach. Balancing these dual roles requires strength, discipline, and purpose—and I choose to walk this path with the belief that healing and progress are possible, both for the individuals I support and for myself.

Overview

7
7
years of professional experience

Work History

Shelter Advocate

Tubman
10.2024 - Current
  • Assist clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
  • Provide emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
  • Facilitate conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
  • Enhance safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.

Team Lead

Greater Minneapolis Crisis Nursery
12.2022 - 10.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.

Nanny

Goldsmith Family
07.2020 - 12.2023
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.

Lead Teacher

KinderCare Learning Centers
08.2018 - 07.2020
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.

Teachers Aide

New Horizons
01.2018 - 08.2018
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Maintained safety and security by overseeing students in recess environments.


Education

Associate of Science - Dental Assisting

Century College
White Bear Lake, MN
05-2026

High School Diploma -

Harding High School
Saint Paul, MN
06-2015

Skills

  • Adaptability
  • Teamwork
  • Customer Service
  • Problem solving
  • Interpersonal communication skills

Timeline

Shelter Advocate

Tubman
10.2024 - Current

Team Lead

Greater Minneapolis Crisis Nursery
12.2022 - 10.2024

Nanny

Goldsmith Family
07.2020 - 12.2023

Lead Teacher

KinderCare Learning Centers
08.2018 - 07.2020

Teachers Aide

New Horizons
01.2018 - 08.2018

Associate of Science - Dental Assisting

Century College

High School Diploma -

Harding High School
Jermia Fricks