Open To Work
Felicity Nicolar
Tracy,California
Work Preference
Summary
Dedicated professional experienced in cash handling and de-escalation. Fostered trust among clients and enhanced service access in diverse environments. Developed tailored lesson plans in mathematics, utilizing interactive techniques to improve understanding and retention of complex concepts. Delivered exceptional customer service and ensured guest satisfaction through effective communication and problem-solving skills in dynamic restaurant settings.
Overview
6
6
years of professional experience
1
1
Language
Work History
Shelter Advocate
Russel Smith's Tipi
03.2025 - 05.2025
- Provided emotional support to individuals facing crises, fostering a safe environment for discussion.
- Facilitated communication between clients and service providers to improve access to care.
- Assisted clients in navigating shelter services and resources to enhance support outcomes.
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
Cage Cashier
Dakota Connection Casino and Travel Center
02.2023 - 09.2024
- Implemented improvements to cash-handling processes, reducing discrepancies during audits.
- Collaborated with team members to streamline operations during peak hours effectively.
- Resolved customer disputes promptly, fostering trust and loyalty among patrons.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
Server
Rosalie's
03.2022 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Dakota Magic Casino
06.2021 - 03.2022
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables simultaneously, ensuring timely order delivery and satisfaction.
- Adapted quickly to changes in menu items and specials during peak hours.
- Developed rapport with regular guests, fostering a welcoming atmosphere for return visits.
Math Tutor
Sisseton Wahpeton College
09.2019 - 03.2020
- Developed personalized lesson plans to enhance student understanding of mathematical concepts.
- Assisted students in preparing for exams, fostering confidence and mastery of material.
- Utilized educational technology tools to enhance interactive learning experiences for students.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
Skills
- De-escalation techniques
- Multicultural sensitivity
- Resource management
- Emergency response
- Information retention
- Memory retention
- Adaptability
Languages
English
Native or Bilingual
Education
GED -
Sisseton Whapeton Tribal Administration Building
Aagency Village, SD 08.2019 - 11.2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shelter Advocate
Russel Smith's Tipi
03.2025 - 05.2025
Cage Cashier
Dakota Connection Casino and Travel Center
02.2023 - 09.2024
Server
Rosalie's
03.2022 - 05.2022
Server
Dakota Magic Casino
06.2021 - 03.2022
Math Tutor
Sisseton Wahpeton College
09.2019 - 03.2020
GED -
Sisseton Whapeton Tribal Administration Building
08.2019 - 11.2019