- Adventure Travel
- Road Trips
- Volunteer Travel
- Historical Exploration
Mary Elizabeth Boyd
Providence,RI
Summary
Reliable Shelter Advocate known for strong de-escalation techniques and active listening. Improved shelter operations through effective teamwork and monitoring, dedicated to fostering a positive atmosphere while prioritizing client safety.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
6
6
years of professional experience
Work History
Shelter Advocate
Crossroads Coalition
Providence, RI
12.2022 - 05.2024
- Provided crisis intervention and support to individuals experiencing homelessness.
- Facilitated access to resources, including housing, healthcare, and employment services.
- Collaborated with community organizations to coordinate assistance for clients.
- Advocated for client needs in multidisciplinary team meetings and service plans.
- Monitored shelter activities, ensuring safety and compliance with regulations.
- Assisted clients in accessing resources and services for immediate needs.
- Documented incidents and client interactions to maintain accurate records.
- Collaborated with team members to develop effective emergency response protocols.
- Supported the efficient operation of the shelter by managing daily intake processes, including registration, orientation, and bed assignments.
- Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
- Monitored security cameras regularly to maintain a safe environment for all individuals within the facility at all times.
- Maintained accurate records of resident progress and incidents, ensuring timely communication with appropriate staff members.
- Improved shelter cleanliness by supervising chores performed by residents on a rotating schedule according to established guidelines.
- Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
Sales Associate
The Salvation Army Thrift Store
Providence, RI
02.2023 - 03.2024
- Assisted customers with product selection and provided exceptional service to enhance shopping experiences.
- Processed transactions accurately using point-of-sale system, ensuring efficient customer checkouts.
- Organized merchandise displays to optimize store layout and improve product visibility.
- Collaborated with team members to maintain clean and orderly sales floor environment.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in promotional activities to increase awareness of store initiatives and donation drives.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
Remodel Associate
Walmart
Providence, RI
06.2018 - 05.2020
- Led store remodeling projects, ensuring compliance with company standards and safety regulations.
- Collaborated with team members to execute layout changes, enhancing customer experience and accessibility.
- Trained new associates on remodeling procedures and best practices for operational efficiency.
- Managed inventory of materials, coordinating timely procurement for remodeling tasks.
- Contributed to a positive work environment by offering support and assistance to fellow team members as needed.
- Increased overall store functionality through strategic placement of fixtures and merchandise displays.
- Maintained consistent communication with management and coworkers, updating them on project progress and any issues encountered.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
Education
High School Diploma -
Quincy High School
Quincy, MASkills
- Self-care techniques
- Client advocacy
- Boundaries establishment
- Motivational interviewing
- De-escalation techniques
- Safety planning
- Decision-making skills
- Customer service background
- Complaint handling
- Call handling
- Teamwork
- Reliability
- Team collaboration
- Active listening
- Verbal and written communication
- Relationship building
- CPR/AED
- Crisis intervention
- Conflict resolution
- Data confidentiality
- Client intakes
- Issue reporting
Interests
Timeline
Sales Associate
The Salvation Army Thrift Store
02.2023 - 03.2024
Shelter Advocate
Crossroads Coalition
12.2022 - 05.2024
Remodel Associate
Walmart
06.2018 - 05.2020
High School Diploma -
Quincy High School