Jermie Johnson
Dallas,TX
Summary
Results-driven hospitality professional with extensive experience in team management and customer service excellence. Recognized for successfully resolving conflicts and promoting a positive work environment, ready to enhance service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager
Palma
Dallas, TX
11.2024 - Current
- Managed bar operations, ensuring smooth workflow and optimal customer service.
- Trained staff on cocktail preparation, drink presentation, and customer engagement techniques.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction levels.
- Maintained inventory accuracy through regular stock assessments and ordering processes.
- Implemented new menu items based on seasonal trends and customer feedback.
- Developed training materials for onboarding new bartenders, improving consistency in service delivery.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Hospitality & Customer Service Experience
Dallas, TX
03.2020 - 11.2024
- Cultivated communication and interpersonal skills while serving diverse clientele.
- Built trust and rapport with guests through professionalism and consistency.
- Trained and mentored new staff on policies, procedures, and customer service standards.
- Demonstrated adaptability, time management, and problem-solving in fast-paced environments.
- Collaborated with large teams to meet daily operational goals effectively.
- Consistently handled multiple responsibilities while maintaining attention to detail.
Assistant Volunteer Coach
Bryan Adams High School
Dallas, TX
08.2019 - 03.2020
- Collaborated with head coach to analyze player skills and strategize game tactics.
- Assisted in developing practice plans to enhance athlete performance and team cohesion.
- Conducted individual training sessions focusing on skill improvement and technique refinement.
- Mentored junior players, fostering teamwork and sportsmanship principles within the team culture.
- Contributed to a positive coaching environment, fostering strong relationships with athletes and their families.
Head Track, Field, and Cross Country Coach
Leavenworth High School
Leavenworth, KS
12.2018 - 07.2019
- Developed and implemented training programs for track, field, and cross country athletes.
- Analyzed athlete performance data to refine coaching strategies and enhance individual growth.
- Fostered a positive team culture focused on discipline, teamwork, and sportsmanship.
- Organized competitive schedules and ensured compliance with state regulations for events.
- Assisted in securing funding for new equipment and facility upgrades through effective fundraising efforts.
- Acted as a mentor to athletes, providing guidance on personal development and career aspirations beyond their athletic pursuits.
Education
Bachelors of Exercise Science - Science
University of Saint Mary
Leavenworth, KS05-2019
Skills
- Customer service
- Customer Engagement
- Team Management
- Leadership
- Conflict Resolution
- Innovative Techniques
- Self-Motivated
Timeline
Bartender Shift Manager
Palma
11.2024 - Current
Hospitality & Customer Service Experience
03.2020 - 11.2024
Assistant Volunteer Coach
Bryan Adams High School
08.2019 - 03.2020
Head Track, Field, and Cross Country Coach
Leavenworth High School
12.2018 - 07.2019
Bachelors of Exercise Science - Science
University of Saint Mary