Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jermirah Roberts

Houston,TX

Summary

Dynamic customer service professional with a proven track record at Home Depot, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and data entry, consistently surpassing performance metrics. Adept at maintaining detailed records and enhancing client satisfaction through effective communication and critical thinking.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Home Depot
Magnolia, TX
09.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Internship Student

Lakewood Kids Dentistry
Houston, TX
05.2025 - 05.2025
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

Education

College Park High School
The Woodlands, TX

Dental Assistant School of Houston
Spring, TX
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Scheduling

Certification

  • Licensed Dental Assistant - June 2025-December 2027

Timeline

Internship Student

Lakewood Kids Dentistry
05.2025 - 05.2025

Customer Service Representative

Home Depot
09.2020 - Current

College Park High School

Dental Assistant School of Houston