Jermiyah Williams
Crawford,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
ABC Corp – Remote
06.2025 - Current
- Assisted customers with inquiries and issues via phone and email.
- Utilized CRM software to track customer interactions and resolutions.
- Provided product information and support to enhance customer experience.
- Managed returns and exchanges in accordance with company policies.
- Educated customers on service features and benefits effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Support Specialist
XYZ Solutions – Remote
03.2023 - 04.2025
- Responded to customer inquiries via chat and email promptly.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to resolve complex issues effectively.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Recorded all customer interactions into the database system accurately and completely.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Audited customer account information to identify issues and develop solutions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Assisted in developing training materials related to new products or services being released.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Education
Associate of Arts - Communications
Mississippi University For Women
Columbus, MS 08.2019 - 04.2023
West Lowndes High School
Columbus, MSSkills
- CRM software
- Customer support
- Issue resolution
- Account management
- Customer relationship management
- Team collaboration
- Process improvement
- Problem solving
- Time management
- Payment processing
- Complaint resolution
- Money handling
- Process optimization
Timeline
Customer Service Representative
ABC Corp – Remote
06.2025 - Current
Customer Support Specialist
XYZ Solutions – Remote
03.2023 - 04.2025
Associate of Arts - Communications
Mississippi University For Women
08.2019 - 04.2023
West Lowndes High School