Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Jermon Cobbs II

Jermon Cobbs II

Cincinnati,OH

Summary

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Burrilla (Amzn DSP)
04.2023 - Current
  • Started the company with the owner in April 2023; growing the operation from 10 employees to 110 employees in the span of a year.
  • Responsible for maintaining 30+ Amazon branded and rental vans; ensuring vans are up to code and maintenance weekly.
  • Over 5 million packages have been delivered with one the highest safety and quality scores within the Midwest currently in 2025.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Financial Consultant

Charles Schwab
06.2022 - 04.2023
  • Maintained strong pipeline of incoming leads with networking, cold calling and referrals.
  • Offered clients strategic advice across financial products and services to meet debt management and investment needs.
  • Completed each rotation with a top 10 overall ranking consisting of AHT, adherence, oSat, service leads, and development leads.
  • Maintained an average oSat score of 85% in Q4 2022 by addressing client’s needs with professionalism and empathy, while consistently providing follow-up.
  • Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.

Sales Consultant

T-Mobile
04.2018 - 06.2022
  • Ranked in top 1% of the company in performance metrics and volume for Q4 in 2021 and Q1-Q2 in 2022.
  • Consistently maintained above 90% customer satisfaction score.
  • Averaged $3,500 in accessory sales per month.
  • Ranked Top 50 in the Southwest district (Cincinnati/NKY) in sales for tablets, handsets, and non-phone devices throughout my tenure.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

Education

Bachelor's - Business Marketing

Central State University
Xenia, OH
12.2017

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Continuous improvements

Certification

Security Industry Essentials (SIE), Series 7

Affiliations

  • Friars Club
  • Directed programs and activities for approximately 100 children ranging from ages 5 to 16 years old.
  • Mentored, coached, and taught children new skills while emphasizing teamwork and confidence.

Timeline

Operations Manager

Burrilla (Amzn DSP)
04.2023 - Current

Financial Consultant

Charles Schwab
06.2022 - 04.2023

Sales Consultant

T-Mobile
04.2018 - 06.2022

Bachelor's - Business Marketing

Central State University

Similar Profiles

CREATE PROFILE