Jermonica Ollie
Johnston
Summary
Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Des Moines Pediatric Dental Center
12.2023 - 10.2024
- Processed incoming calls, addressing inquiries promptly to enhance patient satisfaction.
- Maintained a clean and organized reception area to ensure a welcoming environment.
- Managed patient billing processes for timely, accurate payments.
Dental Receptionist
A1 Iowa Detnal
09.2019 - 01.2022
- Scheduled patient appointments efficiently using practice management software.
- Managed patient records with high attention to detail and confidentiality standards.
- Assisted patients with insurance verification and billing inquiries effectively.
- Coordinated communication between dental staff and patients to optimize workflow.
Dental Assistant
A+ Iowa Dental
09.2017 - 08.2019
- Assisted in patient intake and recorded medical histories accurately.
- Prepared examination rooms by sterilizing instruments and ensuring cleanliness.
- Supported dental procedures by handing tools and materials to the dentist efficiently.
- Educated patients on oral hygiene practices and post-treatment care instructions.
Education
No Degree - Dental Assisting
Vatterott College
Des Moines, IA04-2017
High School Diploma -
East High School
Des Moines, IA05-2015
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
Timeline
Dental Receptionist
Des Moines Pediatric Dental Center
12.2023 - 10.2024
Dental Receptionist
A1 Iowa Detnal
09.2019 - 01.2022
Dental Assistant
A+ Iowa Dental
09.2017 - 08.2019
No Degree - Dental Assisting
Vatterott College
High School Diploma -
East High School
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