Jermy Arias
Lawrenceville,GA
Summary
Detail-oriented Patient Service Specialist with expertise in healthcare administration, patient relations, and appointment scheduling. Strong communication skills, proficiency in electronic health record systems, and effective multitasking abilities support a commitment to enhancing patient satisfaction and optimizing office operations.
Overview
16
16
years of professional experience
Work History
Patient Service Specialist
Providence
01.2025 - Current
- Customer Service: Provide exceptional customer service over the phone.
- Financial Counseling: Assisting patients with financial issues and referrals.
- Communication: Coordinating with staff, patients, and providers to make sure no confusions.
- Record Keeping: Maintaining accurate patient records and facilitating their distribution.
IT Specialist
ABBTECH
, Remote
01.2022 - 01.2025
- Respond to tech inquiries, worked with all Microsoft products, mainly excel; through online chats, or over the phone.
- Walk customers step-by-step through the problem-solving process.
- Help with troubleshooting hardware and software and uninstalling/ reinstalling software’s.
- Diagnostics, unlocking accounts, password reset etc.
- Provided support as IRS contractor, assisting with tax-related inquiries.
Bus Driver
GCPS
Lawrenceville, GA
01.2019 - 01.2022
- Picking up and dropping off students in a safe and timely manner.
- Followed routes accurately, helped passengers, communication through radio and parents interaction.
Bank Teller
PNC Bank
East Orange, NJ
01.2015 - 01.2018
- Verifying checks, verify counterfeit money, cashing checks, giving new account referrals, and lobby engaging.
- Also translating for customers.
Computers
Best Buy
Union/Vauxhall, NJ
01.2013 - 01.2015
- Worked with company systems such as live support and diligently completed all assigned tasks and working overtime as needed.
- Multitasking, Customer interface, greeted customers upon entrance and handled all credit and cash transactions.
- Assisted customers over the phone regarding store operations, products and more.
Retail Sales
Advanced Auto Parts & Batteries
Newark, NJ
01.2011 - 01.2013
- Installed car batteries and wiper blades of free services offered by Advanced auto parts & batteries.
- Maintained strong knowledge of and sold all products and services offered by advanced auto parts.
- Provided efficient courteous customer service and assistance in all aspects of products offerings and services.
- Handled service inquiries and complaints from customers.
- Answering phone calls every minute of the day.
Banquet server
Cherokee Town Country Club
Atlanta, GA
01.2010 - 01.2011
- Set up for parties, served food and beverages and assisted customers according to their needs.
Education
Diploma -
Chapel Hill high
Douglasville, GASkills
- Problem solving
- Technical process analysis
- instruction delivery
- Tech-savvy
- Technical issue diagnosis
- Technical issue resolution
- Patient record keeping
- Telephone communication
- Professionalism and ethics
- Training and development
- Healthcare systems
- Insurance verification
- Customer service
- Microsoft Excel
References
Tabitha, Friend, 862-214-8924
Languages
- French
- English
- Haitian Creyol
- French
- English
Timeline
Patient Service Specialist
Providence
01.2025 - Current
IT Specialist
ABBTECH
01.2022 - 01.2025
Bus Driver
GCPS
01.2019 - 01.2022
Bank Teller
PNC Bank
01.2015 - 01.2018
Computers
Best Buy
01.2013 - 01.2015
Retail Sales
Advanced Auto Parts & Batteries
01.2011 - 01.2013
Banquet server
Cherokee Town Country Club
01.2010 - 01.2011
Diploma -
Chapel Hill high