Jermyer Mullins
Grand Prairie,Texas
Summary
I am a dynamic, results-oriented in hospitality and customer service management offering focused leadership to drive sales and profitability in highly competitive markets.
Overview
18
18
years of professional experience
Work History
Light Rail Operator
Dallas Area Rapid Transit,
01.2024 - Current
- Increased efficiency by monitoring onboard computer systems for real-time route updates and schedule adjustments.
- Demonstrated adaptability during service disruptions or emergencies by quickly adjusting plans according to dispatcher instructions while maintaining focus on passenger safety.
- Assisted in the development of new operators through mentorship opportunities including ride-alongs, technique demonstrations, and constructive feedback discussions.
- Ensured compliance with local regulations by regularly reviewing updates to transit rules and incorporating them into daily routines as needed.
Customer Service Rep II
Clean Earth Environmental
01.2019 - 01.2023
- Responsible for managing and identifying customer’s needs while responding to high volume communication via email and telephone while navigating multiple systems to take the appropriate action for resolution
- Manage multiple customers assigned via sales force que, also communications the logistical activities for customers needing Bio-Hazardous waste disposed
- Regularly review, analyze, and prepare reports for senior leadership regarding the status of customer orders to ensure the operations and transportation departments workflow is accurate and in place to properly dispose of the customers Bio-Hazardous waste.
E-Commerce Manager
Safeway
01.2016 - 01.2019
- Assumed the responsibility of onboarding this new department for the Safeway organization
- Primary goals were to ensure customer service, supervise employees, enforcing company regulations, and taking care of various administrative tasks
- Weekly tasks include scheduling employees, delegating daily assignments, implementing promotional campaigns, tracking inventories, analyzing and reporting sales data, and coordinate merchandise shipments with inter-departmental staff
- Conduct employee training, weekly one-on-one meetings with staff
- Maintain accurate tracking of department budget and Key Performance Indicators
- Report weekly analysis to store director on status of sales and net revenue number
- Ensure orders are filled with products requested or comparable substitutes in a timely and effective manner
- Also responsible for resolving customer escalation.
Front Desk Supervisor
Aimbridge Hospitality (Comfort Suites)
01.2015 - 01.2016
- Managed all aspects of a 100-room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget
- Increased hotel profitability to a net 60% by controlling expenses and increasing bookings
- Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant Yield management/Revenue management that leads to increasing ADR by an overall 6%
Sr. Health Information Management Associate
Parkland Hospital
01.2010 - 01.2015
- Performs various detailed and technical tasks to input and/or retrieve /release patient information while ensuring patient health information is complete while providing accurate, timely, and compliant information to inter-departments, clinic, and physician request
- Verified, updated, maintained, and retrieved patient health information in paper and/or electronic format for authorized personnel.
ASSISTANT HOTEL MANAGER
LaQuinta Inn & Suites
01.2006 - 01.2009
- Ensured the efficient management of all departments of the hotel
- Promoted to accounts administration section to track budget and inventory of purchases for housekeeping
- Assisted manager and performed weekly payroll transactions for approximately 25 hotel employees
- Reviewed and analyzed monthly revenue numbers, stats, and guest comments and took appropriate action to improve
- Ensured that the company’s training objectives were achieved
- Ensured that employees were following policy and procedures according to the company procedures manual and promoting excellent guest service.
Education
Bachelor of Science (Management) -
University of Phoenix
02.2024
Associates of Education -
University of Phoenix
06.2010
Skills
- PMS
- TPS
- POS
- Microsoft Office Suite
- Salesforce
- Epic
- Waystar
- Availity
- TMHP
- Novitas
- Team Building & Staff Training
- Customer Service
- Hotel Management
- Guest Relations
- Purchasing/Inventory
- Cost Containment/Control
- Quality Assurance
- Policies/Procedures
- Facilities/Safety Management
- P & L Management
- Loss Prevention
References
Available Upon Request
Timeline
Light Rail Operator
Dallas Area Rapid Transit,
01.2024 - Current
Customer Service Rep II
Clean Earth Environmental
01.2019 - 01.2023
E-Commerce Manager
Safeway
01.2016 - 01.2019
Front Desk Supervisor
Aimbridge Hospitality (Comfort Suites)
01.2015 - 01.2016
Sr. Health Information Management Associate
Parkland Hospital
01.2010 - 01.2015
ASSISTANT HOTEL MANAGER
LaQuinta Inn & Suites
01.2006 - 01.2009
Bachelor of Science (Management) -
University of Phoenix
Associates of Education -
University of Phoenix