JER’MYYAH ANDERSON
Dallas,TX
Summary
Goal-oriented experienced professional with over 5 years of providing exemplary customer service to internal and external customers. Strong skills in researching, investigating, negotiating and resolving complex issues. Strengths include attention to detail, flexibility, reliability, integrity, solid communication, decision making, teamwork and adapting to change. Additional skills: Time Management Organization Analytical Thinking Accountability Critical Thinking Multi-Tasking Confidentiality Interpersonal Empathy
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeper
Department of Veterans Affairs
Dallas, Tx
09.2023 - Current
- Maintained cleanliness and sanitation in veteran care facilities.
- Operated cleaning equipment to ensure thorough cleaning of all areas.
- Followed safety protocols to ensure a secure working environment.
- Conducted routine inspections to uphold cleanliness standards.
- Collaborated with staff to meet specific cleaning requests and needs.
Administrative Assistant
O2 Fancy Air
Dallas, TX
10.2020 - Current
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and scheduled meetings for management and staff.
- Prepared detailed reports and presentations using office software tools.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Customer Support Specialist
Capgemini
El Paso, Tx
11.2022 - 06.2023
- Provided customer support through various communication channels.
- Contacting patients and doctors regarding scheduling a prescription, or to receive updated information.
- Utilizes multiple software systems to create prescription cases and determine coverage and appeals process.
- Resolved customer inquiries by utilizing internal knowledge base.
- Collaborated with team members to enhance service delivery processes.
Collection Analyst
IQOR
Richardson, TX
12.2021 - 05.2022
- Mitigate losses by establishing rapport with borrowers to effectively resolve high risk delinquent accounts.
- Correspond with customers to gain an understanding of their financial situations to provide the best resolutions to prevent foreclosure proceedings.
- Effectively respond to customer inquiries in a timely manner while adhering to state and FDCPA guidelines.
- Analyzed customer accounts to identify delinquent payments and establish collection strategies.
Customer Service Representative
Chewy
Dallas, TX
04.2020 - 12.2020
- Enhanced team performance and maximized customer satisfaction by actively listening to customers to ensure customer expectations were met.
- Greeted customers in a courteous and professional manner while providing quality customer service to over 100 guests per day.
- Coordinated store displays and advertised new merchandise by creating in store signage to increase profits.
Customer Service Advocate
PFS Web
Dallas, TX
07.2019 - 04.2020
- First line of contact to handle customer service inquiries and problems via telephone, internet, webchat or written correspondence.
- Utilized resources to assist customers with personal order requests in a timely manner.
- Took ownership of each customer contact to resolve issues to ensure customer satisfaction.
Server
Studio Movie Bar & Grill
Dallas, TX
08.2016 - 07.2019
- Properly served food and beverages while providing a fun dining experience, resulting in loyal repeat customers.
- Consistently increase sales and profits by recommending specials and up-selling.
- Assist manager in daily operations dealing with customer complaints by utilizing problem solving abilities and creating alternative solutions.
Education
High School Diploma -
Skyline High School
Dallas, TXCertification - Texas All- Lines Adjuster Pre-Licensing Course
Dream Team 3 Adjusting Academy
Ennis, TXSkills
- Time Management
- Organization
- Analytical Thinking
- Accountability
- Critical Thinking
- CPRs
- Vista
- Multi-Tasking
- Confidentiality
- Interpersonal
- Empathy
Certification
Adjuster License, TX, Resident
Timeline
Housekeeper
Department of Veterans Affairs
09.2023 - Current
Customer Support Specialist
Capgemini
11.2022 - 06.2023
Collection Analyst
IQOR
12.2021 - 05.2022
Administrative Assistant
O2 Fancy Air
10.2020 - Current
Customer Service Representative
Chewy
04.2020 - 12.2020
Customer Service Advocate
PFS Web
07.2019 - 04.2020
Server
Studio Movie Bar & Grill
08.2016 - 07.2019
High School Diploma -
Skyline High School
Certification - Texas All- Lines Adjuster Pre-Licensing Course
Dream Team 3 Adjusting Academy