JERNAE WATKINS
Graham
Summary
Outgoing Professional Receptionist experienced in administrative support and customer service. Managed office tasks and organized company records while supporting executive-level staff, ensuring efficient operations through exceptional coordination and problem-solving skills. Implemented technology and innovative strategies to streamline processes, resulting in improved productivity and cost savings.
Overview
1
1
year of post-secondary education
17
17
years of professional experience
Work History
Administrative Associate
UNC Children's Primary and Specialty Care at Carolina Pointe II
Chapel Hill
10.2022 - Current
- Coordinated patient appointments and scheduled procedures, optimizing physician availability and patient care.
- Maintained current and accurate physical records and digital files to support efficient documentation processes.
- Welcomed incoming visitors and customers with professional greetings, ensuring friendly and knowledgeable assistance.
- Answer a multi-line phone system and transferred callers to the appropriate department or staff member.
Patient Transport
UNC Health Care
Chapel Hill
09.2018 - 10.2022
- Assisted patients with transitions from beds, wheelchairs, and stretchers to ensure comfort and safety.
- Supported and encouraged patients and families to enhance their experience during transport.
- Estimated weights, heights, and centers of balance to make precise placements.
- Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport.
- Maintained accurate records of equipment deliveries and patient trips, submitting paperwork promptly at end of each shift.
Night Stock Clerk/Fuel Attendant
Kroger
Durham
08.2015 - 08.2018
- Enhanced customer experiences by identifying and acting on opportunities to encourage repeat business.
- Developed and maintained strong working relationships with peers and upper management.
- Rotated inventory to maintain freshness and minimize waste.
- Handled unloading of trucks, stocking shelves, and moving merchandise onto the sales floor efficiently.
- Took advantage of opportunities to improve customer experiences and encourage repeat business.
- Built customer confidence by actively listening to customer concerns and providing appropriate feedback.
- Created and maintained visually appealing displays that attracted customers and promoted merchandise.
- Developed and maintained strong working relationships with my peers and upper management.
- Implemented regular inventory rotation to maintain quality and minimize spoilage. to maintain freshness and minimize waste.
Laundry Attendant
Perfect Image Cleaners
Durham
06.2014 - 08.2018
- Greeted customers and assisted with laundry orders.
- Welcomed customers upon arrival and assisted with laundry orders.
- Process payments and maintain cash drawer.
- Develop and maintain positive working relationships to reach business goals.
- Collected soiled linens and clothing, pre-treating stains to enhance cleaning results.
Cashier
McDonald's
Durham
06.2011 - 12.2012
- Assisted new team members in operating registers, merchandising stock, and addressing customer needs, contributing to improved team performance and customer satisfaction.
- Provide outstanding customer service to all customers who enter the store.
- Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction.
- Worked effectively in fast-paced, high-pressure environments.
- Maintained organized and clean customer areas by completing daily recovery checklists, enhancing shopping experience.
- Delivered exceptional customer service to all store visitors, ensuring positive interactions.
Cashier/Gas Station Attendant
Topps Shell
Chapel Hill
03.2009 - 12.2009
- Activated fuel pumps to meet customer demand.
- Restocked front counter and reorganized store layout for better access.
- Started fuel pumps to accommodate customer requests promptly.
- Answered customer inquiries regarding merchandise and pricing at the front counter.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
Education
Licensed Bail Agent - Surety Bail Bonding
NC Bail Academy
Raleigh, NC 06.2026 - 07.2026
Notary Public - NC Notary
Alamance Community College
Graham, NC 05.2026 - 05.2026
High School -
Penn Foster College
Arizona City, AZ 05.2021 - 12.2021
Skills
- Administrative support
- Office management
- Calendar management
- Meeting coordination
- Office coordination
- Client relations
- Data entry
- Time management skills
- Team collaboration
- NC Notary
- Quick learner
- Customer service
- Time management
Timeline
Licensed Bail Agent - Surety Bail Bonding
NC Bail Academy
06.2026 - 07.2026
Notary Public - NC Notary
Alamance Community College
05.2026 - 05.2026
Administrative Associate
UNC Children's Primary and Specialty Care at Carolina Pointe II
10.2022 - Current
High School -
Penn Foster College
05.2021 - 12.2021
Patient Transport
UNC Health Care
09.2018 - 10.2022
Night Stock Clerk/Fuel Attendant
Kroger
08.2015 - 08.2018
Laundry Attendant
Perfect Image Cleaners
06.2014 - 08.2018
Cashier
McDonald's
06.2011 - 12.2012
Cashier/Gas Station Attendant
Topps Shell
03.2009 - 12.2009