JER'NIYA MILLER
Gainesville,FL
Summary
I am a newly Non-certified Clinical Medical Assistant,who will soon be certified, excited to start my career in the healthcare industry. I have acquired practical training in measuring vital signs, assisting during examinations, and organizing patient records. I learn quickly, am reliable, and have a strong dedication to delivering high-quality care to others. I am looking for an opportunity to develop my skills, gain important experience, and be part of a collaborative healthcare team. My long-term aspiration is to establish a solid foundation in clinical care while continuing my studies in pre-med biology with the goal of becoming a pediatrician.
Overview
2
2
years of professional experience
Work History
Guest Service Specialist
UF Health Shands Hospital
Gainesville, FL
06.2025 - Current
- Delivered exceptional guest service by addressing inquiries and resolving concerns promptly.
- Facilitated smooth check-in and check-out processes to enhance overall guest experience.
- Leveraged reservation systems to manage bookings and optimize room assignments efficiently.
- Collaborated with team members to ensure cleanliness and maintenance standards met operational guidelines.
- Monitored guest feedback to identify areas for improvement and implemented effective solutions.
- Coordinated with housekeeping and maintenance teams to address guest requests swiftly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Senior Brand Ambassador
American Eagle Outfitters
Ellenton, FL
07.2024 - Current
- Performing manager level tasks
- Supporting my team
- Leading customer service
- Educating guests on products
- Leading and mentoring junior ambassadors
- Building relationships with associates as well customers.
- Coordinated training sessions for junior ambassadors, fostering teamwork and elevating overall team performance.
- Provided ongoing support to team members, creating a positive work environment that encouraged open communication.
Associate
The Children’s Place
07.2023 - 07.2024
- Greet customers, assist with inquiries, enhance service quality, boost satisfaction levels
- Engage with customers, address needs, improve service delivery, foster loyalty
- Provide exceptional service, resolve issues, elevate customer experience, increase retention
- Delivered exceptional customer service, fostering a welcoming environment and enhancing customer loyalty through positive interactions.
- Streamlined the checkout process, reducing wait times and increasing overall customer satisfaction during peak hours.
- Maintained accurate inventory records, enabling timely restocking and minimizing discrepancies, which enhanced operational efficiency.
Education
Clinical Medical Assistant -
St. Petersburg College
St. Petersburg, FL09.2025
AA Degree -
St. Petersburg College
High School Diploma - undefined
Manatee High School
01.2024
Associate of Arts - Pre-Med Biology
Santa Fe College
Gainesville, FLSkills
- Phlebotomy (Beginner), Medical Terminology (Beginner), Patient Privacy (Experienced), Medical Records (Beginner)
- Vital Signs (Beginner), Billing (Beginner), Coding (Beginner), Communication (Expert), Time Management (Expert)
- Teamwork (Expert), Customer Service (Expert), Leadership (Expert), Clinical Skills (Beginner), Patient Advocacy (Beginner)
- Data Entry (Beginner)
- Strong empathy
- Exceptional communication
- Guest relations
- Complaint handling
- Flexible schedule
- Data entry
LANGUAGES
ASL, Spanish.
Timeline
Guest Service Specialist
UF Health Shands Hospital
06.2025 - Current
Senior Brand Ambassador
American Eagle Outfitters
07.2024 - Current
Associate
The Children’s Place
07.2023 - 07.2024
High School Diploma - undefined
Manatee High School
Clinical Medical Assistant -
St. Petersburg College
AA Degree -
St. Petersburg College
Associate of Arts - Pre-Med Biology
Santa Fe College