JEROD BOISJOLI
DULUTH,MN
Summary
Seasoned System Administrator 20-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ITS 4 - Senior Systm Administrator
Lake Superior College
04.2022 - Current
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Worked with users to determine areas of technology in need of improved usability.
ITS III System Administrator
Lake Superior College
01.2017 - Current
- Responsible for o365
- Responsible for Active Directory
- Configure and administer industry standard systems, servers, cloud and hybrid enviroments
- Maintain SCCM including images, anti-virus, bios updates, and windows updates
- Managing junior level technicians
ITS II SCCM Administrator
Lake Superior College
01.2016 - 01.2017
- Create a new Imaging process
- End user desktop support with SCCM
- Maintain software deployment solutions with SCCM
- Backup ITS III with all duties
Technology Service Senior
University of Wiconsin, Superior
01.2012 - 01.2016
- Provide software and hardware support for over 500 student lab workstations with SCCM
- Hire, train and manage over 5 student lab assistants
- End user desktop support with SCCM
- Maintain software deployment solutions with SCCM
- Backup system administrator and security officer
Service Professional
University of Wisconsin, Superior
01.2011 - 01.2012
- Provide software and hardware support for faculity and staff
- Provide back end support with Microsoft server products
- Maintain software deployment solutions with SCCM
Help Desk Engineer
Citon Computer Corp
01.2010 - 01.2011
- Provide phone support to customers, including remote desktop and server support
- Monitor and perform routine server health checks for maintenance customer
- Track work progress to ensure that open service tickets move forward to completion
- Escalate unresolved service tickets to the Service Coordinator and/or Engineering Manager
- Versed in virus removal and data backup
Project Supervisor
Global Device Management, LLC
01.2009 - 01.2010
- Manage all aspects of projects, including coordination and completion
- Compile reports and facilitate meetings with upper management regarding project status
- Assist in development of quality control standards, and reduced complaints by 15% in 2009
- IT and network duties including data administration and security, and new user set-up
Production Supervisor
Global Device Management, LLC
01.2006 - 01.2009
- Oversee daily manufacturing operations, product ordering, and shipping and receiving
- Quality and reliability, process development, implementation, and training
- Supervise the performance of four production employees
Lead Technical Specialist
Global Device Management, LLC
01.2005 - 01.2006
- Assemble, install and maintain medical equipment at 60 hospitals throughout the US
- Work closely with hospital directors and healthcare providers
- Troubleshoot and develop technical solutions for software and hardware issues
Aircraft Electrician
United State Navy
12.1997 - 05.1999
Education
Administering Cisco Unified Communications -
Dell and HP Certified Technician - undefined
Bachelor of Science - Information Technology, Business Systems Analysis
University of Phoenix
Skills
- Critical Thinking
- Software Management
- Enterprise Technology
- System Administration
- IAM
- Azure
Websites
Accomplishments
- Board Member, Twin Ports – SMUG, June 2017 – Current, http://tpsmug.org/ 2
Certification
- Licensed Azure fundamentals - 2023
Timeline
ITS 4 - Senior Systm Administrator
Lake Superior College
04.2022 - Current
ITS III System Administrator
Lake Superior College
01.2017 - Current
ITS II SCCM Administrator
Lake Superior College
01.2016 - 01.2017
Technology Service Senior
University of Wiconsin, Superior
01.2012 - 01.2016
Service Professional
University of Wisconsin, Superior
01.2011 - 01.2012
Help Desk Engineer
Citon Computer Corp
01.2010 - 01.2011
Project Supervisor
Global Device Management, LLC
01.2009 - 01.2010
Production Supervisor
Global Device Management, LLC
01.2006 - 01.2009
Lead Technical Specialist
Global Device Management, LLC
01.2005 - 01.2006
Aircraft Electrician
United State Navy
12.1997 - 05.1999
Administering Cisco Unified Communications -
Dell and HP Certified Technician - undefined
Bachelor of Science - Information Technology, Business Systems Analysis
University of Phoenix
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